Join thousands of product people at Insight Out Conf on April 11. Register free.

Start for free and upgrade to unlock more insights

Free
Uncover insights fast in video calls, support tickets, docs, and more

$0

Continue with Free
    Magic features
    Automatic summarization
    Highlights key moments
    Identifies themes
    What you can do
    Magic analyze data like videos, support tickets, and documents
    Transcribe conversations in 41 languages, and detect speakers
    Store video, audio, documents, spreadsheets, and other files
    Sync with Zoom, Meet, Slack, Notion, Jira, Confluence, Zapier, and more
    Usage
    1 project
    Unlimited users
Professional
Build your customer insights hub with powerful search, folders, and more

$29

User / month billed yearly or $39 billed monthly

Start 7 day free trial
    Magic features
    Global smart search
    Summarize search results
    Removes ums and ahs
    Everything in Free, plus:
    Search by meaning across all data and insights, and summarize results
    Organize projects into folders for different teams
    Save projects and folders, and get back to recently viewed
    Visualize highlights with four different chart types, and segment by fields
    Usage
    Unlimited projects
    Unlimited viewers
Enterprise
Scale customer insights org-wide with Enterprise-grade functionality

Contact sales for pricing or to request a demo

    Magic features
    Video, audio and text redaction
    Discover insights (coming soon)
    Ask your data (coming soon)
    Everything in Professional, plus:
    Standardize tags, fields, and templates across the workspace
    Enable stakeholders to self-service insights with home and search
    Redact video, audio, and text within transcripts to protect privacy
    Control permissions with granular access control and user groups
    Configure authentication options including SSO and SCIM
    Priority email support, onboarding assistance, and a dedicated CSM
    Read/write API access to integrate Dovetail with your custom tools
    Usage
    Unlimited everything

“More often than not, the answer already exists. Now I’ve got it at my fingertips”

Becky White

Head of Design Research

What’s included

Get 100+ features out of the box with the world’s leading customer insights hub

Centralize insights

Zoom, Meet integrations

Store presentations, reports

Import spreadsheets

Analyze customer calls

Transcribe video / audio

41 languages supported

Speaker recognition

Track user feedback

Support tickets

Product feedback

App reviews

Generate insights

Magic summarization

Magic highlights

Magic clustering

Align your team

Create highlight reels

Connect Jira, Slack, Notion

Insights

Search for insights

Global semantic search

Summarize search results

Advanced search filters

Scale insights org-wide

Standardize tags

Create templates

Redact data

Enterprise ready

SCIM and SSO

Priority support

Dedicated CSM

Putting together a proposal?

Let us help you get your team on board with Dovetail. Answer a few simple questions, and we’ll generate a presentation that you can download and share with your stakeholders.

Build a proposal
Free
Continue with Free
Enterprise
Contact sales


$29

$39 billed monthly


Uncover insights


  • Included projects
    Projects are the main ‘container’. They can contain anything from interviews to survey responses to past research.
  • 1
    Unlimited
    Unlimited
  • Included contributors
    Contributors are users who can upload, analyze, and create insights.
  • 1+
    1+
    10+
  • Magic transcribe
  • Magic summarize
    Automatically summarize notes and identify key takeaways from your insights.
  • Magic highlight
  • Magic cluster
    Automatically identify, cluster, and label highlights by theme in canvas.
  • File storage
    Storage includes all files, presentations, images, videos, and other documents uploaded to workspace.
  • Collaborative editing
    Use canvas to affinity map highlights as a team and find themes together.
  • Custom vocabulary
    Add specialized or context-specific words to expand your transcription’s vocabulary.
  • Views
    Visualize your data in 5 different views; board, table, canvas, grid, and list layouts.
  • CSV import and export
    Bring in data from spreadsheets, such as NPS feedback, survey responses, and customer feedback. Additionally, you can download and export notes for an entire project from Dovetail as a spreadsheet.
  • Data-in integrations
    Connect Dovetail with your tools including Google Drive and Zoom, and embed Figma, Miro, and many more.
  • Remove ums and ahs
  • Charts
    Use charts to track trends in your data across personas, usability scores, company size, and more.
  • Organize and share


  • Insights
    Summarize your findings into a beautiful report for stakeholders, and embed references to data from your analysis or past findings.
  • Public insights
    Share insights with people who don’t have access to Dovetail by enabling public access.
  • Highlight reels
    Stream a playlist of all video and audio highlights for any of the tags created.
  • Comments and mentions
    Discuss research data and insights, and agree on the next steps as a team.
  • Insight analytics
    Understand the impact of your work with insight metrics, and discover which parts of your research are resonating with your audience.
  • Share-out integrations
    Connect Dovetail with your tools including Google Drive and Zoom, and embed Figma, Miro, and many more.
  • Embed links
    Preview links from the tools you use including Figma, Google Docs, Vimeo and more.
  • Viewer accounts
    These are users who can read and comment on data and insights, but can’t edit.
  • Magic search
  • Your work
  • Folders
    Use folders to group projects based on the team, product, active research projects or department.
  • Project and insight templates
    Standardize research across your organization by setting up templates for projects and insights.
  • Workspace tags
    Use workspace tags to set up a tagging taxonomy that spans across your workspace.
  • Workspace fields
    Set up custom fields across your workspace to add structure and allow your team to get started sooner.
  • Custom home and feeds
    Customize your workspace home to make it work for your team’s needs. Configure feeds, change the layout, content or use search blocks to keep it feeling fresh.
  • Admin and security


  • EU and USA data hosting
    New workspaces can choose to host their data in Europe or the United States to comply with local data regulations.
  • Encrypted data and backups
    Dovetail utilizes industry-standard practices concerning the encryption of data when stored and while in transmission.
  • Access control
    Control who can manage, view, and edit projects with granular project permissions.
  • Single sign-on (SSO)
    Dovetail has built-in single sign-on capabilities for Google and Microsoft accounts, and the option to configure your own managed identity provider.
  • User groups
    Quickly grant access to folders, projects, tag boards, and extensions by user groups that you create and manage.
  • Usage analytics
    Track the output of your team’s research over time — from projects to notes, highlights, tags, insights, and people.
  • Custom data retention
    Set up auto-deletion of original videos without losing the video highlights to comply with your policies.
  • Data redaction
  • API access
  • Optional HIPAA add-on
    Our optional HIPAA solution provides access controls and features to help manage PHI, such as advanced restrictions on sharing, access, and data exporting.
  • Security reviews
    We take regular data backups and test recovery, run penetration testing, encrypt all data at rest and in transit, and many other cloud security techniques.
  • Custom session age
    Customize the default session period for your workspace, and require users to reauthenticate more frequently.
  • SCIM user provisioning
    Automate user provisioning with the System for Cross-domain Identity Management.
  • Custom contract and invoicing
    Negotiate certain terms of our MSA as required by your business with our custom legal contracting service.
  • Data processing agreement
    We make it easy for customers to sign and submit our data processing agreement.
  • Support


  • Help center
    Access our detailed knowledge base to get started, learn tips, and stay up to date with the latest from Dovetail.
  • Dovetail Academy
    A guided learning journey with curated courses, navigable tutorials, best practices, and easy activities to empower you to leverage Dovetail your way.
  • Slack community
    Join our Slack user group and learn how others are using Dovetail, get support, share ideas, and tell us what features you’d love to see.
  • Email support
    Our team is always here to help with any questions that you may have.
  • Priority support
    Get faster, prioritized responses from our Support team. We’re always here to help.
  • Dedicated CSM
    A dedicated Dovetail customer success manager will help you onboard, build solutions, support change management, and scale your team’s practice.
  • Onboarding support
    We partner with you to ensure your team can get up and running in Dovetail, fast.
  • Change management
    We help you prepare for change, gain organizational support, and deploy new ways of working to your team and company.
  • Workspace design
    We ensure that you’ve set up your workspace to be flexible and secure.
  • Questions & answers

    Can’t find the answer here? Contact our support team.

    Users contribute data to—and do analysis within—your insights hub. Most customers buy enough users for their product management, research, and design teams. Some also buy users for their sales, customer success, support, and marketing teams to also contribute data to the insights hub.

    Like users, viewers also have a user account, but they can’t upload, create, or edit. Viewers can instead only search, view, and comment on data and insights in your insights hub. Unlimited viewers are included for free to help you get customer insights in front of as many people as possible in your organization.

    Access is controlled by changing a user’s role—Manager, Contributor, or Viewer—or by restricting a project or a folder to a specific user. Admins can set up user groups to make this easier on our Enterprise plans.

    There’s a yearly discount available on the Professional plan. Enterprise can only be paid yearly.

    No. We don’t offer discounts at this time. However, anyone is welcome to use our Free plan with its generous offerings.

    Yes, you can try our Professional plan for 7 days. If you would like to try our Enterprise plan please contact sales.Once your free trial ends your workspace will be set to read-only until you choose a paid plan or downgrade back to Free.

    No, unfortunately at the moment there is no way to pause your subscription. However, you can downgrade to a Free plan.

    You’ll be able to use Dovetail for the remainder of your billing period. At the end of the billing period, we’ll keep your workspace in a read-only state for a further 30 days so you can export your data. After this 30-day download period, your data will be deleted in accordance with your data retention policy. We don’t offer refunds.

    Yes. You can choose to pay via invoice for payments over $5,000 USD.

    No. We only accept USD at the moment.

    All prices are tax exclusive, and additional taxes (GST, VAT, US Sales Tax, etc.) may be applied to your invoice.

    Yes! Let us help you get your team on board with Dovetail. Answer a few simple questions, and we’ll generate a presentation that you can download and share with your stakeholders,

    Get help

    Can’t find what you’re looking for? See our Help Center or contact our support team and get a response within 24 hours.

    Help centerContact us

    Our customers

    Dovetail powers thousands around the globe, from individuals to small agencies to universities to Fortune 500 companies.

    Business logo

    Atlassian

    Atlassian’s world-class research teams set the standard when it comes to customer closeness. Here’s how Dovetail helps

    Business logo

    Canva

    The research specialty at this online design and publishing tool uses Dovetail to achieve their mission of empowering the world to design.

    Business logo

    Harvard Business Publishing

    Learn why Harvard Business Publishing relies on Dovetail to conduct world-class research

    Zip Money
    Matter
    Seek
    Astrazeneca
    Universal Music
    Sendle
    VMWare
    Meld Studios
    Docker
    Breville
    Harvard
    Deloitte
    Volkswagen
    Porsche
    Shopify
    Starbucks
    Cisco
    Condé Nast
    Nine
    Drift
    BCG Digital Ventures
    Shell
    Singtel
    Procore
    ProductPlan
    KPMG
    Zurich
    Salsify
    OpenTable
    Sage
    Moody’s
    Brighte
    Airtasker
    State Street
    Lenovo
    Bunnings
    Austrade
    Wave
    Intel
    Hopin
    Iress
    Ideagen Plc
    Signant Health
    Blue Yonder
    Wise
    NNG
    Autodesk
    Product Hunt
    NTT Data
    Domain
    Aesop
    Delivery Hero
    Tetra Pak
    Canonical
    Strategyzer
    UKG
    Workable
    UC San Diego
    Teradata

    Join 10,000 teams building a customer insights hub

    Get started for free, then upgrade from $29 USD / month.


    Your customer insights hub

    Turn data into actionable insights. Bring your customer into every decision.

    Start free

    Product

    InsightsAnalysisAutomationIntegrationsEnterprisePricingLog in

    Company

    About us
    Careers9
    Legal

    © Dovetail Research Pty. Ltd.
    TermsPrivacy Policy

    Log in or sign up

    Get started for free


    or


    By clicking “Continue with Google / Email” you agree to our User Terms of Service and Privacy Policy