Jess Nichols

Dovetail’s lead User Researcher, Jess, discovers actionable insights to ensure experiences continually meet customer needs. Jess has led research with cross-functional product and service delivery teams within B2C, B2B, and B2E organizations. She is also passionate about leveraging design thinking approaches to ensure a true customer focus in how we learn, create and build. She has recently returned to Sydney after several years in San Francisco, working for companies such as Twitter, Uber and Deloitte.

Articles by Jess Nichols
Leverage tested research conversations techniques and maximize the output and potential for insights.
Analysis & MethodsScaling Research
Tips for having research conversations
Jess Nichols
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Curated in Sydney and consumed globally: Method in Madness explores the craft and challenges of understanding people while working in the madness of organizations worldwide.
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