Jess Nichols

Jess is a research leader, design thinker, and experience strategist that enables teams to discover actionable insights to ensure experiences continually meet customer needs. Throughout her career, Jess has led research to define customer-centered experiences at many leading organizations - some highlights include Twitter, Uber, Dovetail, Coca-Cola, ExxonMobil, Unilever, Verizon, Rackspace, El Puerto de Liverpool,, The Commonwealth of Kentucky, Telstra, and Australia Post. 

Articles by Jess Nichols
Analysis & MethodsConversations
Using qualitative research to make an impact
Eric Lutley with Jess Nichols
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