Contributor

Jess Nichols

Jess is a research leader, design thinker, and experience strategist that enables teams to discover actionable insights to ensure experiences continually meet customer needs. Throughout her career, Jess has led research to define customer-centered experiences at many leading organizations - some highlights include Twitter, Uber, Dovetail, Coca-Cola, ExxonMobil, Unilever, Verizon, Rackspace, El Puerto de Liverpool, Salesforce.com, The Commonwealth of Kentucky, Telstra, and Australia Post. 

Articles by Jess Nichols
Illustration of Dovetails's Jess Nichols and Academy Xi's Eric Lutley sitting down to chat about qualitative research.
Analysis & MethodsConversations
Using qualitative research to make an impact
Eric Lutley with Jess Nichols
Illustration of a researcher looking through participant profiles.
Illustration of a group of people opening up a magical suitcase of research.
Leverage tested research conversations techniques and maximize the output and potential for insights.
Illustration of a person writing on a laptop.
Illustration of a person with magnifying glass and shoulder bag.
Illustration of a person floating in a universe of documents.
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Illustration of two people with a book and magnifying glass.

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Curated in Sydney and consumed globally: Method in Madness explores the craft and challenges of understanding people while working in the madness of organizations worldwide.
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