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Articles on research, design, startups, engineering, and more



Research collection and analysis when everyone’s remote

Remote research helps you get the valuable insights you need to create better customer experiences – especially if you’ve got a tight budget, time constraints, or need to effectively bridge distances.

Creating WeWork’s Polaris research repository in Dovetail

A look into WeWork’s in-house research repository and how you can get started building a similar repository within Dovetail.

Curious Minds – Interview with Matter’s research and design team

Matter is a professional feedback platform based out of San Francisco. We spoke with them to learn about how they approach research and design.


Q&A with Matt Duignan from Microsoft's Human Insight System

Microsoft's Principal User Research Manager of the The Human Insight System, Matt Duignan talks about his experience in the space of atomized insights or insight repositories in a Q&A session.

Collaborative analysis: A better way of involving stakeholders in research

At Rosenfeld Media’s Advancing Research conference, Dovetail’s UX Designer Lucy Denton presented a talk on collaborative analysis and how to involve stakeholders in your research.

Research repository: solving your organization’s research problems

A look at the problems facing research organizations and how they’re turning to research repositories to help.


Research in the time of COVID-19: How libraries can help

Co-chair of the ResearchOps community, Brigette Metzler chats about research in the time of COVID-19: How libraries can help.

Cool, calm and collated: Getting organized with your qualitative research data analysis project

Like cleaning your own house before the hired cleaner comes, getting your design research project organized will save embarrassment and help you see and action the real work beyond the surface. Here are some tips and examples shared by people in the UX community.

Research repositories in 10 minutes

A lightly edited transcript of a talk Dovetail’s CEO presented, covering what a research repository is, what problems they are trying to solve, and some principles to guide decision-making for people who are planning to set one up for their own organization.

Analysis of design research data begins before we think it does

When should data analysis happen in a research process? Surely it’s after we’ve collected the data, isn’t it? This is true, but not necessarily in the way we usually think it is. There are some good reasons why launching into analysis concurrently with our collection of data gives our teams and our organizations the best advantage for balancing both depth and flexibility.

Get excited for Advancing Research 2020

Rosenfeld Media is presenting Advancing Research, a conference for people who do research, taking place in New York at the end of March 2020. The conference is specifically designed to meet the needs and demands of the new generation of researchers.

The role of synthesis in creating order from research chaos

How research professionals navigate raw qualitative data and use the power of synthesis to identify truly valuable insights that motivate action.

The way the cookie crumbled: How GDPR has changed the rules for design researchers

What does the European Union’s General Data Protection Regulation mean for design researchers? Our handy guide explains the key principles and gives you step-by-step advice for everything you need to consider.

7 awesome books to read when starting out in user research

We’ve surveyed our community for books to read when you are entering the wonderful world of user research. Here are a few suggestions to get you started.

What is Research Ops?

Why organizations are operationalizing research with Research Ops, and what it means for researchers and the rest of the organization.

The best design and user research tools for startups

Validating your idea and finding product-market fit are often the hardest parts of the startup journey. Thankfully there are plenty of tools to help you brainstorm, test your ideas, talk to customers, and learn what they want.

The difference between generative and evaluative research

Research approaches are often described as being “generative” or “evaluative” – but what are they, and how do they differ?

What is Net Promoter Score (NPS)? – a guide for UX practitioners

This article explains Net Promoter Score (NPS) in simple terms, and how UX practitioners can use NPS to drive positive changes for customers.

Curious Minds – Interview with Mila Kuznetsova, Director of User Research at Houghton Mifflin Harcourt

Founded over 180 years ago, Houghton Mifflin Harcourt is a learning company with deep roots in the education and literary spaces.

Curious Minds – Interview with Pascal Wicht, Founder of Whispers & Giants

Pascal Wicht is the founder of Whispers & Giants, a Swiss design studio evolving at the intersection of ethnography, futures and strategy.

Curious Minds – Interview with Alastair Simpson, Head of Design at Atlassian

The second chapter in our new interview series where we talk with our customers to learn how they approach research and design within their organization.

Curious Minds– Interview with Mary Mikhail, UX Researcher at Kira Systems

Mary walks us through how user research is growing at this Canadian startup and shares her strategy for deciding on career opportunities.

10 effective, simple ways to get great product feedback from early customers

Working on a new product? I have one word of advice: talk to your users. Building a new product from scratch is hard, but early adopters are often super willing to give you feedback.

Curious Minds – Interview with Erik Goyette, User Researcher at Shopify

We’re kicking off a new interview series with some of our users to learn more about how research and design works at organizations around the world.

5 ways to make user research part of your team’s daily life

In this article we’ll cover some simple techniques to get more stakeholders and team members participating in user research.

A beginner’s guide to natural language sentiment analysis

Learn how sentiment analysis works in basic terms and discover a few practical examples of when sentiment analysis is useful or not in this practical guide for beginners.

The difference between qualitative and quantitative research

It’s important to understand the difference between qualitative and quantitative research, especially if you’re new to the field. This article covers the key differences in simple terms.

Our list of qualitative research methods and techniques

This article lists a range of qualitative research methods. Each method is linked to an article with more information if you’d like to learn more about a particular qualitative research method.

How to analyze open-ended survey questions

This guide contains a basic overview of how to analyze unstructured qualitative data along with a few suggestions on how to get better insights from open-ended survey questions.

Tips for recruiting participants for user research

Finding, incentivizing, and managing research participants is one of the most involved aspects of qualitative research, and is often under-estimated. This guide gives you some pointers to make recruitment a breeze!.

How to run a user research diary study with participants

A diary study is a qualitative research method used to learn about people’s behaviors, thoughts, and feelings over a period of time.

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