Platform Engineer

Dovetail's mission is to enable the world to create better products and services through deep customer understanding. We empower 45,000+ people, from agencies to universities to Fortune 100 companies, to make sense of their customer research in one collaborative and powerful research platform.

We have an ambitious vision to build and deliver multiple new products to our customers over the next 12 months. Our platform teams enable all of our product teams to efficiently, consistently, and securely deliver customer value at scale. We’re all about sweating the details on delightful experiences, tackling ambitious technical challenges, and delivering customer value, so there's a huge opportunity for growth and impact.

• Join our platform engineering team. You'll be a crucial part of our platform team, working closely with your engineering manager, tech lead, product manager, and other engineers to evolve our internal systems and platforms.

• Deliver high-quality software and product infrastructure. Working with your team, you'll identify, define, design, and implement technical solutions for Dovetail’s platform, including infrastructure, DevOps, and foundational application services. Your hard work will deliver state-of-the-art reliability and performance for our rapidly growing customer base.

• Mentor and support other engineers. We're growing quickly and you'll assist in optimizing the team to continually improve their software practices through code review, pair programming, etc to support career growth.

• Foster a culture of pragmatism. You'll maintain and foster a pragmatic approach to software development whilst also collaborating towards the establishment of detailed guidelines and standards for development processes based on industry best practices and your experience.

• Experience in platform engineering. You'll have full-stack experience with technology like TypeScript, React, GraphQL, Node, PostgreSQL, AWS, and understand infrastructure-as-code. On top of this you’ll have direct experience in CI/CD, alerting, and deployment workflows, particularly with self-service models.

• Experience managing software projects. You'll have the ability to own the delivery of complex software, break down requirements and provide reasonable estimates.

• You are pragmatic and flexible. Like your new teammates, you're used to doing what's necessary to get the job done. You'll need to be comfortable with ambiguity, be resourceful to solve problems and be able to adjust to shifting deadlines and project goals.

• When you do it, you nail it. You share our keen eye for quality. You don't half-ass your work, instead what you ship is top-notch. You cut scope before cutting quality.

• Excellent, concise communicator. You can easily convey your thoughts, opinions, and feelings with your product team and have the ability to articulate effort vs impact tradeoffs.