Product Education Specialist

Dovetail’s mission is to improve the quality of every thing. We empower 85,000+ people, from agencies to universities to Fortune 100 companies, to make sense of their customer research in one collaborative and powerful research platform.

We’re building a highly efficient go-to-market model where anyone who wants to understand their customers can adopt, use, and scale Dovetail without any barriers or friction. The Growth team works to accelerate this go-to-market model by identifying opportunities to make impactful improvements for our customers and business. The team works to identify the clearest opportunities for business impact, and then works backwards from there to execute on the biggest customer problems they can solve.

This role sits within our Growth team where you’ll be focused on developing a scalable education program and engaging learning material to help potential and existing customers get the most value out of Dovetail. Dovetail is a highly adaptable product that can be used for a variety of research methods, in a diverse range of industries, by people with varying skills and experience with research. Helping these folks get up to speed and getting the more out of Dovetail is a massive opportunity for us.

Who you’ll work closely with

Emily Brogan
Inbound Customer Specialist
Bec Lourey
Senior Product Designer
Kai Forsyth
Senior Product Manager

What you’ll do

  • Be a Dovetail expert. Act as a Dovetail expert to train and educate customers on features and functionality. You’ll bring your professional experience in research and deep product knowledge together to help all our customers unlock the potential of Dovetail in their organizations.

  • Drive our product education program. Build out a scalable one-to-many education program to help customers understand how they can best use Dovetail for their research. We have thousands of users with a range of research experience, so you’ll need to prioritize and scale your efforts to where it will have the most impact.

  • Design and produce educational materials. You’ll leverage your professional experience to produce engaging content like videos, webinars, guides, and written content, to help thousands of users do better research, have more impact, and become Dovetail power-users.

  • Think strategically to optimize for impact. You’ll need to think strategically through business opportunities, customer needs, and technical challenges to focus on the highest-leverage ideas could be massive force-multipliers for our business.

  • Be customer-obsessed. You’ll understand our customers and their journey and pain points to identify optimization opportunities to drive scalable growth. You take a holistic view across the customer lifecycle, and you get energy from creating delightful, cohesive experiences that drive business outcomes.

  • Partner with go-to-market and sales. Work closely with go-to-market and sales to ensure customer retention and expansion through product education initiatives led by you. Your work will be a massive accelerant to the impact that these teams have.

Our company values, from the inside out

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Your background

Ideally we're looking for someone to join us with:

  • Experience with research / UX in a customer-facing role or similar. 3+ years experience in consulting, client services, customer success, design research, user experience or similar. If you’ve used Dovetail before, this is a massive plus!

  • A passion for research, coaching, and education. You’re driven to help others be better in their roles and to empower organisations to make better human-centered decisions through research. If you have experience in e-learning, training production, and/or learning management systems, this is a plus!

  • The ability to create awesome educational content. The skills and experience to produce a diversity of educational content including written, video, and visual. You’ll be supported by our creative team, but you will need to be self-directed and have the skills to drive these initiatives forward. Technical and content production skills are a plus.

  • Depth of knowledge of high-growth, product-led B2B SaaS go-to-market strategies. You understand product-led and organic growth strategies for B2B SaaS products, and seen their implementation them before, and how product education can be an accelerant for growth.

  • Excellent communicator. Excellent, concise communication so you can easily convey your thoughts, opinions, and feelings with teammates. You’re a structured thinker with a proven history of managing multiple complex projects simultaneously and mobilizing cross-functional teams.

  • A great attitude. The right attitude towards a sense of urgency, risk, and uncertainty about the future that comes with working at an early-stage startup. This is an opportunity to be involved in an exciting journey from the very start.

  • Pragmatism. You’ll need to be comfortable with ambiguity, be resourceful to solve problems, and be able to adjust to shifting deadlines and project goals. We haven’t figured everything out yet, and you’ll be the first person in this role.

At Dovetail, we’re passionate about building and fostering an environment where every team member feels supported and valued. We celebrate individualism, welcoming everyone to show up as their authentic selves every day. It’s no secret that diversity builds the best teams, large or small, so we highly encourage applications from people who identify as part of an under-represented group. Please take a peek at Dovetail’s commitment to Program 50/50 and hear why we’re officially a Great Place to Work on our careers page for more info!

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Sydney, Australia
Full time
Growth
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Benefits

Equity for everyone

No matter your role, we provide equity for all along with competitive salaries. See your investment grow as Dovetail grows.

Annual retreats

We aim to go away every year to celebrate achievements and have some fun as a team, from NZ to the Whitsundays.

Equal parental leave

We offer an inclusive framework of 20 weeks equal paid leave to support new parents.

Modern and pet friendly offices

Bring your pooch to our modern, ergonomic offices in the heart of Surry Hills, plus enjoy organized monthly events.

Flexible work life balance

Whether you're a parent, student, or juggling a million things, we get it. While we're an office-first culture, we work together to make your schedule work for you.

Develop and grow

Take a course, attend a lunch and learn, or head to a conference! We love to support you any way we can.

Extra paid days off

Enjoy ad-hoc KitKat days to take a step back and spend it however you like.

Health is wealth

Every Dovetailer has access to Uprise (Employee Assistance Program) for themselves as well as their families.

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