Sydney, Australia - Full time
More and more organisations are seeing the value in talking to customers, and as such the user research practice continues to grow across many industries. Teams are conducting more interviews, usability tests, focus groups, surveys, and more than ever before. Qualitative research is time consuming to perform, and it’s challenging to analyse, store, manage and find unstructured data in a collaborative and privacy compliant way.
Dovetail is the leading cloud data analysis and research repository platform. We believe customer-obsession builds the best products, so our mission is to ‘enable product teams to make better decisions through the power of customer understanding’. We think what we’re building is an exciting and brand new category of software.
We’re a product-led, bottom-up, self-service software company founded in 2017. We have thousands of paying customers of all sizes ranging from individuals and small agencies to large enterprises and consulting firms. Companies like Square, Figma, VMware, Shopify, BCG, GitLab, Porsche, Canva, and more trust Dovetail to analyze, store, and manage their research data and insights, often across multiple teams and locations.
We're continuing to grow our product offering and are looking for a new product manager to lead an exciting new product area. As our second product management hire, you will play a critical role in owning the vision, strategy, roadmap and execution of this new growth area for the company.
Be customer-obsessed. Our customers are at the heart of everything we do. You will develop a deep understanding of our market, customer personas, how they work, their pain points, macro trends, etc. You'll spend hours a week speaking directly with our customers to build your product intuition. The teams will look to you to be the voice of the customer in every discussion.
Own your roadmap. You will work closely with our Head of Product to define your vision and strategy, but ultimately it is yours to own and drive. You won't just build what customers ask for - you're able to think strategically through customer needs, business opportunities and technical challenges when creating your roadmap. You are constantly striving to strike the right balance of innovation, product performance and core product improvements.
Be able to think big, but start small. At Dovetail we set lofty goals and have a bold, exciting vision for our product. You are able to build your own vision for your product area, and get your teammates and customers excited about it. This is balanced by your ability to sweat the details and push the product forward one day at a time.
Partner with design and engineering. You are highly collaborative in your approach, and work closely with your design and engineering team members. You make sure everyone is brought along the journey of product discovery and exploration, and support the daily decisions required to build great products efficiently at scale. You are constantly building customer empathy with your team.
Be exceptionally pragmatic. We believe a great product person is pragmatic. You'll need to make the right tradeoffs to keep moving forward by balancing a variety of inputs; including analytics, qualitative research, and customer feedback from our sales and support teams. If you're particularly dogmatic about one thing (e.g. quant data), it won't work.
Be accountable for product quality. You're accountable for ensuring we always deliver a world-class product experience. We expect you to raise the bar by taking ownership of metrics like NPS, and coach your team on why a great product experience is important, and what sort of things we need to do to build and maintain a world-class product.
Strong product management experience. You have several years experience owning a product roadmap and executing against it. You've experienced the ups and downs of shipping brand new product features, learning from customer feedback and iterating on your strategy.
Experience working closely with product teams. We expect you to jump right in and collaborate with our product managers, designers and engineers. You've had experience working in the weeds with product teams in making tough priority tradeoffs and helping them set product strategy.
Clear communicator. We expect you to take big, ambitious ideas and distill them down into concise, exciting talking points. You have experience bringing the voice of the customer to an entire team and get buy-in on your ideas and strategies.
Experience with B2B SaaS products. You understand product led growth strategies for B2B SaaS products and have implemented them before. Freemium growth models, funnel analysis and pricing decisions are areas that you have experience owning, analyzing and driving.
Pragmatism. We're looking for someone who can wear multiple hats across the entire lifecycle of product exploration, launch and adoption. You have a proven track record of making tough tradeoffs and rallying a team through difficult challenges.
Strong domain expertise is a plus. Ideally, you have hands-on experience working in small startups that are growing and transitioning to a more mature scale-up. Domain expertise in user research or design software is specifically a plus for this role.
Competitive base salary plus equity. Even though we’re a small startup, we pay salaries that can hold their own against big tech companies.
KitKat days. We understand the importance of mental health and wellbeing. These are extra paid days holiday for the whole company where everyone can take a break.
Generous equal parental leave. We offer 12 weeks equal paid parental leave.
Floating public holiday leave. You can choose to work public holidays and use that day another time in the year.
Flexible working hours and location. We value work-life balance, especially right now. While we’re mostly back in the office, you’re free to work where you want, when you want.
Personal learning and development budget. We’re a big fan of personal development, and prefer to home-grow leaders rather than filling leadership / management externally.
A brand new architecturally designed office in Surry Hills. With free snacks, beer on tap and drinks, three different coffee machines, social areas, and a rooftop.
TGIF events. Monthly company wide activities on Fridays for the whole team.
Salary sacrifice. We have a salary sacrifice policy for work related items.
Ergonomic office. Sit-stand desks, 4k 27” monitor, ergonomic chairs, quiet spaces, and collaboration spaces, to suit all kinds of working styles.
Pet friendly office! We love dogs and often have dogs in the office.
Personal development. Regular lunch and learn events, opportunities for presenting at webinars and conferences, and networking through our investor community.
Annual company retreats. We try to go away every year!