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User Researcher

Sydney, AustraliaFull time

Why Dovetail

Great products are never created from thin air. The secret to creating great products is understanding people. Methodically learning about their behaviors, emotions, and pain points is called user research or customer research.

Often confused with market research, user research is an extremely important part of product development worldwide, and is practiced by thousands of software companies, consulting firms, financial organizations, and governments everywhere.

Our intuitive and affordable cloud software helps people inside businesses store and make sense of this unstructured user research data, capture and summarize their findings, and share that with relevant people inside the organization. This helps our customers understand their customers, and therefore they build better products as a result.

Every single product or service organization conducts user research of some form, in order to explore what new products they could build, or to understand what they could improve about existing ones. Our mission is that Dovetail becomes the go-to research platform for these organizations. We’re creating scalable, successful cloud software for user research, similar to what InVision, Slack, and Salesforce have done in their respective markets.

Our culture values responsibility and accountability, trust and openness, efficiency and speed. We’re all about sweating the details on delightful experiences, tackling ambitious technical challenges, and learning twice as fast as anywhere else. We’re extremely customer-focused, regularly talking with customers in-person, via email, or over video. Our company Slack workspace is even shared with over 450 end-users.

No founder dictators here. As an early employee, you will help us shape this culture. We’re building for a healthy, happy team where everyone believes in what they’re working on. We only hire excellent people that you’ll trust and learn from. We’re transparent in everything we do; regularly sharing product decisions, financials, and fundraising plans with everyone on the team, and even customers at times.

Dovetail has been growing rapidly since we first launched in late 2017. We now have hundreds of happy customers worldwide like Arm, BCG, Chargebee, CSIRO Data61, Deliveroo, Deloitte, Harvard, Elsevier, Freshworks, Kayak, Spotify, Thoughtworks, Uniqa, VMware, and many more.

We’re only hiring people that have the skill and passion to grow Dovetail from hundreds of customers to thousands. You need to be best-in-class with relevant previous experience, and you’ll need to get up to speed quickly with minimal training. Over time, you will help us grow our functional teams by taking on a management role.

Your responsibilites

We want Dovetail to be the best user research platform for teams worldwide, and you’ll play a critical role in us achieving that mission.

As our first User Researcher at Dovetail, you’ll be expected to:

  • Conduct end-to-end user research using a variety of methodologies to help us understand our users, their needs, and the opportunities this uncovers for our product.
  • Regularly talk to customers across a variety of channels including email, video calls, Slack, social media, conferences, and in-person meetups.
  • Establish the user research discipline at Dovetail, including improving our processes for data analysis and management, participant recruitment, repository structure, etc.
  • Be the subject matter expert for user research in the rest of the team to consult when faced with product design, implementation, and prioritization decisions.
  • Dog-food new unreleased features and offer constructive feedback and creative ideas, and identify potential pain points before customers experience them.
  • Work closely with marketing and customer success on content marketing and conference opportunities to establish Dovetail as a respected and leading expert in user research.
  • Be an advocate for Dovetail in the research community by writing high quality blog posts about user research best practices, processes, and trends, and speaking about user research at conferences and meetups in Australia and abroad.
  • Develop a deep understanding of how user researchers, designers, product managers, and more work together in all kinds of industries, all around the world.

Your experience

You’re a creative and highly collaborative person who enjoys stepping up and leading all kinds of user research. You enjoy working in a fast moving startup environment and taking risks. You’re comfortable with ambiguity, can craft your own research questions, and are capable of identifying the right methodology for the research at hand. You’re passionate about your craft and enthusiastic about contributing and participating in the wider research community.

As our first User Researcher, ideally you should have:

  • Recent, hands-on experience executing across a variety of methodologies like interviews, usability testing, surveys, affinity mapping, co-design, A/B testing, and more. We’d love to hear stories of how your research has influenced roadmaps and informed design decisions.
  • The ability to identify the right methodology for the research at hand, across qualitative and quantitative, analog and digital, in-person and remote. You should be creative when thinking about the problems you’re trying to solve.
  • Experience analyzing qualitative data, synthesizing it into a coherent and truthful story, and creating effective ways of sharing your insights so they resonate and are impactful. We’d love you to bring the entire product team along on your discovery journey.
  • An understanding of all roles involved in product development—from product management to marketing—and the ability to explain how each one adds value to the business.
  • Excellent, concise communication so you can easily convey your thoughts, opinions, and feelings with other teammates, founders, and customers.
  • The right attitude towards a sense of urgency, risk, and uncertainty about the future that comes with working at an early-stage startup.
  • Experience articulating constructive criticism on architectural or design decisions beyond phrases like “I don’t like it” or “it doesn’t look good”.
  • The ability to offer thoughtful opinions on important business decisions like fundraising, hiring, and establishing management structure if / when it’s required.

Apply now

This is a full time role in Sydney, Australia. You must have the right to work in Australia to apply for this role. If you fit the criteria and the job description sounds exciting, please get in touch via our contact form, and attach your CV.

Apply for this role

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