Manage your subscription

Update your subscriptionUpdate your credit cardUpdate your customer detailsCancel your subscription
Adjust your planPause your subscriptionCancel and delete your data
Pause your subscriptionDownload invoices and receipts
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Help homePurchasing & billingManage your subscription

Cancel your subscription

A workspace admin can cancel a workspace’s paid subscription at any time in Billing. To cancel the subscription:

  1. Click your profile photo in the top right of the screen.

  2. Click Settings.

  3. Click Billing.

  4. Next to Edit subscription, click Actions (···).

  5. Click Cancel.

Note that if you cancel your subscription, your workspace will eventually be deleted, along with all of its data. There are a few alternative options if you’d like to keep your data.

Adjust your plan

Change your base plan or reduce your seats. If you choose this option, you’ll be able to keep using Dovetail on a cheaper plan or with less users. For more information on adjusting your subscription, see Update your subscription.

Pause your subscription

You can pause the subscription for $10 USD / month instead of canceling. Pausing your subscription will keep your data in Dovetail, and you’ll be able to continue to view your data while your subscription is paused. Your subscription can be unpaused at any time. For more information on pausing, see Pause your subscription.

Cancel and delete your data

If you choose to cancel your subscription, you’ll still have access to Dovetail for the remainder of any billing period you’ve paid for. Per our Customer Terms of Service, we will not refund any remaining time in your billing period.

  • We’ll maintain your data for 30 days after the end of your billing period.

  • During this 30 day download period, we’ll provide you with access to your data so you can export your data before it’s deleted.

  • After this 30 day download period, your data will be deleted in accordance with your data retention policy.

  • If you do choose to subscribe again, the price may have changed.

Please read our Customer Terms of Service for more information.

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Authors

Benjamin Humphrey

Co-founder / CEO

Kai Forsyth

Revenue Operations Lead

Article info

Last updated 28 April 2021
2 min read

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