Data breaches are an unfortunate reality that affect several organizations every year.
As a result, Dovetail is committed to taking all commercially reasonable measures to secure your customer data. This is why we are overwhelmingly transparent and about our security practices to give you the confidence in our infrastructure, processes, tooling, and policies to safeguard your data.
Dovetail has not had an identified data breach since commencing operations. In the unlikely event of a data breach, Dovetail is prepared to take steps to limit the effects of any data breach and to assist any customers potentially affected by a data breach with meeting their obligations under law.
Dovetail defines a data breach as any accidental or unlawful destruction, loss, alteration or unauthorized disclosure of access to customer data.
Dovetail will notify customers without undue delay after becoming aware of (and in any event within 72 hours of discovering) a data breach. Customers will be contacted by email and phone (when provided), and followed by multiple periodic updates throughout each day addressing progress and impact.
As an Australian-based business, Dovetail is obligated to comply with the Australian Privacy Act. Under the Notifiable Data Breaches scheme Dovetail must notify individuals about an eligible data breach when:
there is unauthorized access to or unauthorized disclosure of personal information, or a loss of personal information, that Dovetail holds
this is likely to result in serious harm to one or more individuals, and
Dovetail hasn't been able to prevent the likely risk of serious harm with remedial action
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