Data security and privacy
Data encryptionData retentionData subprocessorsData breach disclosure
Data breach definitionNotification Australian Privacy Act
Australian Privacy ActOur GDPR commitment
More articles
Help homeSecurityData security and privacy

Data breach disclosure

Data breaches are an unfortunate reality that affect several organizations every year.

As a result, Dovetail is committed to taking all commercially reasonable measures to secure your customer data. This is why we are overwhelmingly transparent and about our security practices to give you the confidence in our infrastructure, processes, tooling, and policies to safeguard your data.

Dovetail has not had an identified data breach since commencing operations. In the unlikely event of a data breach, Dovetail is prepared to take steps to limit the effects of any data breach and to assist any customers potentially affected by a data breach with meeting their obligations under law.

Data breach definition

Dovetail defines a data breach as any accidental or unlawful destruction, loss, alteration or unauthorized disclosure of access to customer data.

Notification

Dovetail will notify customers without undue delay after becoming aware of (and in any event within 72 hours of discovering) a data breach. Customers will be contacted by email and phone (when provided), and followed by multiple periodic updates throughout each day addressing progress and impact.

Australian Privacy Act

As an Australian-based business, Dovetail is obligated to comply with the Australian Privacy Act. Under the Notifiable Data Breaches scheme Dovetail must notify individuals about an eligible data breach when:

  • there is unauthorized access to or unauthorized disclosure of personal information, or a loss of personal information, that Dovetail holds

  • this is likely to result in serious harm to one or more individuals, and

  • Dovetail hasn't been able to prevent the likely risk of serious harm with remedial action

Was this article useful?
Related articles
Legal and privacy
Australian Privacy Act
Legal and privacy
Our GDPR commitment
Authors
Brad Ayers
Co-founder / CTO
Article info
Last updated 25 September 2020
2 min read

Get help

Can’t find what you’re looking for? Search through our articles or contact our support team and get a response within 24 hours.

Get help