Data subprocessors

To support delivery of our Services, Dovetail may engage and use data processors with access to certain Customer Data or Personal Information (each, a “Subprocessor”). This page provides information about each Subprocessor. Please email security@dovetailapp.com if you have any questions.

Amazon Web Services

aws.amazon.com

• Location: Seattle, United States.

• Security certifications: Privacy Shield, ISO27001, SOC3.

• Data processed: Anonymized content, email address, IP address.

• Use: Data storage, backups, CDN, DNS, SSL, domain management, emails.

• DPA signed: Yes – incorporated into terms.

Delighted

delighted.com

• Location: Palo Alto, United States.

• Security certifications: None.

• Data processed: User name, user email address, survey responses.

• Use: Recurring customer satisfaction survey.

• DPA signed: Yes – 12 May 2020.

Rev

rev.com

• Location: San Francisco, United States.

• Security certifications: None.

• Data processed: User-added content (when using transcription).

• Use: Audio and video transcription.

• DPA signed: Yes – 17 April 2020.

Segment

segment.com

• Location: San Francisco, United States.

• Security certifications: Privacy Shield, ISO 27001, ISO 27017, ISO 27018, SOC 2.

• Data processed: User name, email address, IP address, analytics.

• Use: Product analytics.

• DPA signed: Yes – 15 April 2020.

Stripe

stripe.com

• Location: San Francisco, United States.

• Security certifications: PCI.

• Data processed: Billing contact name, email, address, card details.

• Use: Payment processing and subscription management.

• DPA signed: Yes – 8 October 2018.

Vero

getvero.com

• Location: Sydney, Australia.

• Security certifications: None.

• Data processed: User name, email address.

• Use: Marketing and transactional emails.

• DPA signed: Yes – 15 April 2020.