To support delivery of our Services, Dovetail may engage and use data processors with access to certain Customer Data or Personal Information (each, a “Subprocessor”). This page provides information about each Subprocessor. Please email security@dovetailapp.com if you have any questions.
Amazon Web Services
aws.amazon.com
Location: Seattle, United States.
Security certifications: Privacy Shield, ISO27001, SOC3.
Data processed: Anonymized content, email address, IP address.
Use: Data storage, backups, CDN, DNS, SSL, domain management, emails.
DPA signed: Yes – incorporated into terms.
Delighted
delighted.com
Location: Palo Alto, United States.
Security certifications: None.
Data processed: User name, user email address, survey responses.
Use: Recurring customer satisfaction survey.
DPA signed: Yes – 12 May 2020.
Google Cloud
cloud.google.com
Location: Mountain View, United States.
Security certifications: Privacy Shield, ISO27001, SOC3.
Data processed: User-added content (when using sentiment analysis).
Use: Natural language processing.
DPA signed: Yes – incorporated into terms.
Rev
rev.com
Location: San Francisco, United States.
Security certifications: None.
Data processed: User-added content (when using transcription).
Use: Audio and video transcription.
DPA signed: Yes – 17 April 2020.
Segment
segment.com
Location: San Francisco, United States.
Security certifications: Privacy Shield, ISO 27001, ISO 27017, ISO 27018, SOC 2.
Data processed: User name, email address, IP address, analytics.
Use: Product analytics.
DPA signed: Yes – 15 April 2020.
Stripe
stripe.com
Location: San Francisco, United States.
Security certifications: PCI.
Data processed: Billing contact name, email, address, card details.
Use: Payment processing and subscription management.
DPA signed: Yes – 8 October 2018.
Vero
getvero.com
Location: Sydney, Australia.
Security certifications: None.
Data processed: User name, email address.
Use: Marketing and transactional emails.
DPA signed: Yes – 15 April 2020.
