All help articles/Manage your account

Receive emails from us

1 minute read
Last updated November 14, 2018

Not receiving our emails? In the past we’ve found this is usually caused by aggressive security firewalls or spam filters set up by your organization.

Troubleshooting steps

  1. Check your email spam folder.
  2. Add hello@dovetailapp.com as a contact in your address book.
  3. Whitelist mail.dovetailapp.com and dovetailapp.com.
  4. Send a test email to hello@dovetailapp.com and say hello.
  5. Resend the confirmation email or ask to be re-invited.

Talk to your IT team

If you still can’t receive our emails, you may need to contact your organization’s IT team and ask them to whitelist mail.dovetailapp.com and dovetailapp.com in the organization’s security firewall and spam filter.

All help articles/Manage your account