Follow these troubleshooting steps before contacting us.
Not being able to access Dovetail may be caused by a variety of reasons. Find the issue you’re experiencing below and try the troubleshooting step to see if your issue is resolved.
|I can’t log in||Check you’re using the email address you used when you joined Dovetail. Try changing your password.|
|It says I’m locked out||Unlock your account.|
|I didn’t receive an invitation email||Ask a teammate to re-send the invitation email.|
|I didn’t receive a confirmation email||Resend your confirmation email.|
|My confirmation email doesn’t work||You need to confirm your email within 3 days. After that you will need to resend another confirmation email.|
|My reset password email doesn’t work||You need to change you password within 3 days. After that you will need to resend another reset password email.|
|I don’t receive any emails||See I’m not receiving emails from Dovetail – why?|
|I don’t see my projects when I log in||You might be in the wrong workspace. Switch to the correct workspace.|
|I can’t edit anything when I log in||You might not have the correct permissions. Ask a workspace admin to change your role.|
|I see a blank screen when I log in||Refresh the window. Log out and back in again. Try a different browser. Contact us if the problem persists.|
|I see a blank screen when going to my profile||Log out and back in again. Contact us if the problem persists.|
|I see an error message when I log in||Refresh the window. Contact us if the problem persists.|
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