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I can’t access my Dovetail account – why?

Follow these troubleshooting steps before contacting us.

Not being able to access Dovetail may be caused by a variety of reasons. Find the issue you’re experiencing below and try the troubleshooting step to see if your issue is resolved, before contacting us.


Issue Troubleshooting step
I can’t log in Check you’re using the email address you used when you joined Dovetail. Try changing your password.
It says I’m locked out Unlock your account.
I didn’t receive an invitation email Ask a teammate to re-send the invitation email.
My reset password email doesn’t work You need to change you password within 3 days. After that you will need to resend another reset password email.
I don’t receive any emails See I’m not receiving emails from Dovetail – why?
I don’t see my projects when I log in You might be in the wrong workspace. Switch to the correct workspace.
I can’t edit anything when I log in You might not have the correct permissions. Ask a workspace admin to change your role.
I see a blank screen when I log in Refresh the window. Log out and back in again. Try a different browser. Contact us if the problem persists.
I see a blank screen when going to my profile Log out and back in again. Contact us if the problem persists.
I see an error message when I log in Refresh the window. Contact us if the problem persists.
1 minute read
Updated 11 May 2020

Authors

Benjamin Humphrey

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