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I’m not receiving emails from Dovetail – why?

Check your spam folder and talk to your admin about your firewall.

Not receiving our emails? This is usually caused by aggressive security firewalls or spam filters set up by your organization.

Troubleshooting steps

Follow these steps to see if you can resolve the issue.

  1. Check your email spam folder.
  2. Whitelist mail.dovetailapp.com and dovetailapp.com.
  3. Resend the confirmation email or ask to be re-invited.

Talk to your IT team

If you still can’t receive our emails, you may need to contact your organization’s IT team and ask them to whitelist mail.dovetailapp.com and dovetailapp.com in the organization’s security firewall and spam filter.

1 minute read
Updated 21 Jan 2019

Authors

Benjamin Humphrey

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