Updated January 21, 20191 minute read

I’m not receiving emails from Dovetail – why?

Check your spam folder and talk to your admin about your firewall.

In this article

Not receiving our emails? This is usually caused by aggressive security firewalls or spam filters set up by your organization.

Troubleshooting steps

Follow these steps to see if you can resolve the issue.

  1. Check your email spam folder.
  2. Whitelist mail.dovetailapp.com and dovetailapp.com.
  3. Resend the confirmation email or ask to be re-invited.

Talk to your IT team

If you still can’t receive our emails, you may need to contact your organization’s IT team and ask them to whitelist mail.dovetailapp.com and dovetailapp.com in the organization’s security firewall and spam filter.

Contact support

Can’t find your answer here? Get in touch with our support team—we‘re here to help.

Contact support

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