Dovetail uses properly-provisioned, redundant infrastructure with multiple load balancers, web servers, and replicant databases in case of failure.
We have continuous monitoring, logging, and alerting in place that will automatically escalate any issues to dedicated on-call engineering 24 hours a day, 7 days a week, 365 days a year.
All updates regarding system uptime and status are posted to our status page. You can subscribe to be notified of updates affecting the status and uptime of the Dovetail service. Historical uptime and previous incidents can be viewed on this status page.
From time to time, Dovetail may undertake routine scheduled maintenance to perform required upgrades to the Dovetail service.
Scheduled maintenance is infrequent and we will provide at least 5 days notice before undertaking any scheduled maintenance. Scheduled maintenance notices are made available on our status page where you can subscribe to be notified of upcoming maintenance.
To minimize the affect of downtime during scheduled maintenance, we aim to perform maintenance during timeframes that are least likely to affect most customers.
Our window for scheduled maintenance is from Sunday midnight GMT to Sunday 3am GMT.
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