Customers of legacy Dovetail plans are offered free and unlimited access to our new products until 1 December 2022.
Legacy plans
If you are a previous Analysis plan customer, you have free access to:
If you are a previous Analysis + Repository plan customer, you have free access to:
Fees after 1 December 2022
You'll be charged for any users and usage in your first bill after 1 December 2022. We'll send you a reminder at least 30 days before this date so that you can review and adjust your subscription.
For monthly customers, this means you'll be charged in your next monthly bill after 1 December 2022. For yearly customers, you'll be charged at your next renewal which may be several months after 1 December 2022 depending on your yearly renewal date.
If you add additional users to Playback Pro or additional people to Backstage Pro after 1 December 2022, these will be charged on a pro-rated basis based on the time remaining in your subscription.
You can review your bill summary at any time in your workspace billing settings.
Remove products from subscription
If you do not want access to Playback Pro or Backstage Pro, you can remove these from your subscription at any time by downgrading to the free version:
Navigate to your workspace billing settings.
Click Edit subscription.
Click Change plan for the product you wish to remove.
Click Downgrade to move to the Free plan.
Click Continue to progress.
Finalize the change by clicking Update subscription.
