Dovetail has three pricing plans you can subscribe to. Check out the pricing page on our website or the plans page in-product for details on each plan.
You can upgrade to a paid subscription at any time during your free trial, or at any time after your free trial has expired. You can also manage your subscription, update your credit card, change the billing email address, switch your billing interval, and more in Dovetail without needing to contact us.
Here’s what you need to know about our paid subscriptions:
To navigate to the billing screen:
To upgrade your workspace to a paid subscription:
You can upgrade or downgrade your plan and manage your payment preferences from the subscription management screen.
Note: If you decide to change your plan in the middle of a billing period, we will pro-rate the difference. For example, if you upgrade to a new plan, you’ll need to pay a bit more to make up the difference based on what you’ve already paid. If you downgrade, we’ll apply some credit to your account.
A summary of the proration calculation including how much you’ll pay will be shown at the bottom of the subscription page.
To manage your subscription:
If you’ve set your subscription payment method to ‘pay by card’, then we’ll charge your card at the start of each billing period (month or year).
To update your card details:
Customer details includes your organization name, billing email, and your full organization address.
This information is used by us for tax purposes, and the email address is where payment receipts, pricing updates, and other important announcements are sent. It’s important you keep these details up-to-date.
To update your customer details: