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Participants haven’t received any questions

Here are a few suggestions to help you troubleshoot.

1. Check the study is running

On the right-hand side of the study Summary, make sure it says Running.

2. Check participant details

Check that the information you have configured in Dovetail is correct so we know where to send questions.

3. Check your question schedules

Because questions are sent locally according to each participants’ timezone, if you have just started your study, it's possible that you started it after the first questions were scheduled to be sent for some participants.

For example, let's say you are in London, and click Start at 8am on Monday 10 April. You have some participants in San Francisco (UTC−8:00) and in Sydney (UTC+10:00). You have configured your first question to be sent in one hour, at 9:00am on Monday 10 April. Here is the chain of events:

Still no luck?

If your participants are still not receiving any questions, please get in touch with us.