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Pause your subscription

If you aren’t conducting a lot of research projects and not making the most of your Dovetail subscription, you can pause your subscription for a flat rate of $10 USD / month.

Pausing your subscription will:

  • Make all the content in your workspace read-only.

  • Keep your full access to search and export.

  • Allow you to continue to invite new users to read your research data.

  • Charge a flat rate of $10 USD / month to your credit card on file.

Pause your subscription

To pause your subscription:

  1. Click your profile photo in the top right of the screen.

  2. Click Settings.

  3. Click Billing.

  4. Next to Edit subscription, click Actions (···).

  5. Click Cancel.

  6. Select Pause, and keep data.

Unpause your subscription

To unpause your subscription:

  1. Click your profile photo in the top right of the screen.

  2. Click Settings.

  3. Click Billing.

  4. Click Unpause workspace.

  5. Choose a pricing plan.

  6. Finish the steps to update your subscription.

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Authors

Kai Forsyth

Revenue Operations Lead

Article info

Last updated 28 April 2021
1 min read

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