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Taxes

Changes to tax

Effective 14 February 2022, Dovetail will start charging tax on new subscriptions in countries, jurisdictions or regions where we are registered and obligated to collect tax.

All sales are made from Dovetail Research Pty. Ltd. (Dovetail), an Australian legal entity, and therefore we are a non-resident tax supplier in all other countries, jurisdictions or regions outlined below. 

Generally, any applicable taxes (GST, VAT, US Sales Tax, etc.) will be calculated based on your shipping address and in any country, jurisdiction or region where Dovetail is currently registered and obligated to collect tax. A full list of those countries, jurisdictions or regions are below.

Australian Goods and Services Tax (GST)

Effective from 14 February 2022, all sales made to a customer’s shipping address based in Australia will have 10% GST added in addition to the total invoice amount.

Value Added Tax (VAT)

European Union

Effective from 14 February 2022, we are registered in Ireland under a non-union OSS VAT scheme. We only apply VAT in addition to the total invoice amount based on the shipping address, and/or if no valid VAT ID or no exemption form has been supplied at the time of payment.

If you are eligible for a VAT exemption, please contact us with your exemption form and we can update your status to be tax exempt.

Why is my tax calculated on my shipping address?

We calculate tax on the shipping address as it is the destination we assume the software is being used. Most of the time this will be the same as the billing address.

How do I update my shipping address?

You can update your shipping address within the billing section of your workspace.

How do I update my Tax ID?

You can update your Tax ID within the billing section of your workspace.

How do I submit my tax exemption documentation?

Please contact us with your exemption form and we can update your status to be tax exempt. 

I forgot to supply my VAT ID, and I was charged VAT when I should not have been, can I get a refund?

Please contact us with your VAT ID registration certificate.

I forgot to supply my exemption form and I paid tax on the invoice, can I get a refund?

Please contact us with your exemption form.

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Authors

Josh Phu

Finance Manager

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Last updated 31 January 2022
1 min read

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