Your account
Manage project notificationsBelong to multiple workspacesChange your passwordUnlock your accountTroubleshooting loginReceiving emails from Dovetail
More articles
Help homeThe basicsYour account

Troubleshooting login

Not being able to access Dovetail may be caused by a variety of reasons. Find the issue you’re experiencing below and try the troubleshooting step to see if your issue is resolved, before contacting us.

I can't log in

Check you’re using the email address you used when you joined Dovetail. Try changing your password.

It says I’m locked out

Unlock your account.

I didn’t receive an invitation email

Ask a teammate to re-send the invitation email.

My reset password email doesn’t work

You need to change you password within 3 days. After that you will need to resend another reset password email.

I don’t receive any emails

See I’m not receiving emails from Dovetail – why?.

I don’t see my projects when I log in

You might be in the wrong workspace. Switch to the correct workspace.

I can’t edit anything when I log in

You might not have the correct permissions. Ask a workspace admin to change your role.

I see a blank screen when I log in

Refresh the window. Log out and back in again. Try a different browser. Contact us if the problem persists.

I see a blank screen when going to my profile

Log out and back in again. Contact us if the problem persists.

I see an error message when I log in

Refresh the window. Contact us if the problem persists.

Was this article useful?
Authors
Benjamin Humphrey
Co-founder / CEO
Article info
Last updated 7 October 2020
2 min read

Get help

Can’t find what you’re looking for? Search through our articles or contact our support team and get a response within 24 hours.

Get help