Troubleshooting login

Not being able to access Dovetail may be caused by a variety of reasons. Find the issue you’re experiencing below and try the troubleshooting step to see if your issue is resolved, before contacting us.

I can't log in

Check you’re using the email address you used when you joined Dovetail. Try changing your password.

It says I’m locked out

Unlock your account.

I didn’t receive an invitation email

Ask a teammate to re-send the invitation email.

My reset password email doesn’t work

You need to change you password within 3 days. After that you will need to resend another reset password email.

I don’t receive any emails

See I’m not receiving emails from Dovetail – why?.

I don’t see my projects when I log in

You might be in the wrong workspace. Switch to the correct workspace.

I can’t edit anything when I log in

You might not have the correct permissions. Ask a workspace admin to change your role.

I see a blank screen when I log in

Refresh the window. Log out and back in again. Try a different browser. Contact us if the problem persists.

I see a blank screen when going to my profile

Log out and back in again. Contact us if the problem persists.

I see an error message when I log in

Refresh the window. Contact us if the problem persists.