If you’re experiencing issues with our Zapier integration, consult this guide for tips for fixing common issues. Some issues will be outside of the control of Dovetail, and may require you to contact Zapier.
Not authenticated, or unauthorized errors
Sometimes during the course of setting up your Zap, or afterwards, while it’s running, you might get an error that includes words such as Unauthorized or Not authenticated.
When you get one of these errors, it could mean that our Zapier integration doesn’t have permission to access to your data in Dovetail. This can usually be fixed by reconnecting your Dovetail account to Zapier:
Click your profile photo in the top right of the screen.
Zapier has a helpful dedicated support team that operates seven days week (they typically reply within a day). They can assist with answering questions regarding creating and managing Zaps, and can help to properly diagnose issues with your Zaps.