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Troubleshooting Zapier issues

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This feature is only available on our Analysis + Repository plan. Check out our pricing page for more information about Analysis + Repository.

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If you’re experiencing issues with our Zapier integration, consult this guide for tips for fixing common issues. Some issues will be outside of the control of Dovetail, and may require you to contact Zapier.

Not authenticated, or unauthorized errors

Sometimes during the course of setting up your Zap, or afterwards, while it’s running, you might get an error that includes words such as Unauthorized or Not authenticated.

When you get one of these errors, it could mean that our Zapier integration doesn’t have permission to access to your data in Dovetail. This can usually be fixed by reconnecting your Dovetail account to Zapier:

  1. Click your name and profile picture in the bottom left of the sidebar.

  2. Click Profile.

  3. Click Zapier.

  4. If already connected to Zapier, click Disconnect.

  5. Then click Set up Zapier.

Alternatively, within Zapier you can go to your connected accounts page. Find your connected Dovetail account and click Reconnect:

More troubleshooting tips

Zapier’s support team has published several comprehensive step-by-step guides for troubleshooting Zaps:

Contact Zapier support

Zapier has a helpful dedicated support team that operates seven days week (they typically reply within a day). They can assist with answering questions regarding creating and managing Zaps, and can help to properly diagnose issues with your Zaps.

Contact Zapier for support on through their website.

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Kai Forsyth
Revenue Operations Lead
Article info
Last updated 3 January 2021
2 min read

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