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Update your subscription

You can change the number of seats and manage your payment preferences at any time from the subscription management screen. When you change the number of seats, we will calculate and pro-rate the difference automatically.

If you add more seats, you’ll need to pay a bit more to make up the difference. If you remove seats, we’ll apply some credit to your account for future use.

Note: You cannot remove ‘filled’ seats. First remove users from your workspace or convert them to viewers, then reduce the number of seats in billing.

To update your subscription:

  1. Click the workspace name.

  2. Click Settings.

  3. Click Billing.

  4. Under Subscription, click Update subscription.

  5. Change your number of user seats, payment method, or billing interval.

  6. Agree to the Customer Terms of Service.

  7. Click Update subscription.

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Kai Forsyth
Revenue Operations Lead
Article info
Last updated 24 September 2020
1 min read

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