Manage your subscription

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Update your subscription

Workspace admins can change the number of seats and manage your team's payment preferences at any time from the subscription management screen. When you change the number of users, we will calculate and pro-rate the difference automatically.

If you add more users, you’ll need to pay a bit more to make up the difference. If you remove users, we’ll apply some credit to your account for future use.

Note: You cannot remove ‘filled’ user seats. First remove users from your workspace or convert them to a free viewer role, then reduce the number of seats in billing.

To update your subscription:

  1. Click the ☰ menu in the top left of the screen.

  2. Click Billing.

  3. Under Subscription, click Edit subscription.

  4. Change your number of paid users, customer details, payment method, or billing interval.

  5. Select Save and continue.

  6. Agree to the Master Subscription Agreement.

  7. Click Update subscription.

Can we change our subscription billing cycle from monthly to yearly or vice versa?

Yes! This can be done at any time by a current workspace admin in the workspace Billing settings. Select Edit subscription and proceed through the update flow to re-select the billing cycle required.

We currently pay our subscription using credit card. Can this be changed to invoicing?

Possibly! To change the payment method from Pay by credit card to Pay by invoice, your team must first be on a yearly billing cycle and have a subscription above $2,400 USD. At this time, we only accept payment by invoice for annual subscriptions above this threshold.

If your subscription meets this criteria, a workspace admin can update the subscription payment method in the workspace's Billing settings by editing the subscription and selecting Payment by invoice in the subscription update flow.

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Authors

Kai Forsyth

Revenue Operations Lead

Article info

Last updated 8 August 2022
1 min read

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