Manage your subscription

Update your subscriptionUpdate your credit cardUpdate your customer detailsCancel your subscriptionDownload invoices and receiptsTransfer ownership of your workspace
More articles
Help homePurchasing & billingManage your subscription

Update your subscription

Workspace admins can change the number of seats and manage your team's payment preferences at any time from the subscription management screen. When you change the number of users, we will calculate and pro-rate the difference automatically.

If you add more users, you’ll need to pay a bit more to make up the difference. If you remove users, we’ll apply some credit to your account for future use.

Note: You cannot remove ‘filled’ user seats. First remove users from your workspace or convert them to a free viewer role, then reduce the number of seats in billing.

To update your subscription:

  1. Click your workspace logo in the top left of the screen.

  2. Click Settings.

  3. Click Billing.

  4. Under Subscription, click Edit subscription.

  5. Change your number of paid users, customer details, payment method, or billing interval.

  6. Select Save and continue.

  7. Agree to the Master Subscription Agreement.

  8. Click Update subscription.

Was this article useful?


Kai Forsyth

Revenue Operations Lead

Article info

Last updated 26 April 2022
1 min read

Get help

Can’t find what you’re looking for? Search through our articles or contact our support team and get a response within 24 hours.

Get help
Get started, free forever

Start free
A few of our customers

See more customers →

PlaybackMarkupBackstageEnterpriseIntegrationsCustomersPricingStatusLog in