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Update your subscription

You can change the number of seats and manage your payment preferences at any time from the subscription management screen. When you change the number of seats, we will calculate and pro-rate the difference automatically.

If you add more seats, you’ll need to pay a bit more to make up the difference. If you remove seats, we’ll apply some credit to your account for future use.

Note: You cannot remove ‘filled’ seats. First remove users from your workspace or convert them to viewers, then reduce the number of seats in billing.

To update your subscription:

  1. Click your profile photo in the top right of the screen.

  2. Click Settings.

  3. Click Billing.

  4. Under Subscription, click Edit subscription.

  5. Change your number of user seats, payment method, or billing interval.

  6. Agree to the Master Subscription Agreement.

  7. Click Update subscription.

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Authors

Kai Forsyth

Revenue Operations Lead

Article info

Last updated 11 October 2021
1 min read

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