Last updated July 1, 2017
Dovetail lets you run research projects to collect answers to your questions.
It works like this: You create a project with some questions. You then provide your own list of participants and their contact information (email or phone number). The participants are sent your questions via email or SMS, which they answer by replying. Their answers are stored in Dovetail for you to read and analyze.
It’s on you to make sure the participants know they are enrolled in your project and any incentives are arranged between you and them.
Customer & Participant personal information and project data is owned by you. It can be downloaded or deleted at any time. We do not, nor will we ever, sell Customer or Participant data to third parties.
Researcher: means any persons who registered on our Site and/or conducts Studies via the Site.
Participant: means any person who is invited to participate in a Study.
Personal Information is as defined in the Privacy Act 1988 (Privacy Act). The Privacy Act defines ‘personal information’ as:
Information or an opinion about an identified individual, or an individual who is reasonably identifiable: whether the information or opinion is true or not; and whether the information or opinion is recorded in a material form or not.
Study/Studies: means any research project compiled by a Researcher on and facilitated via the Site.
General personal information: The type of general information we collect from all users of the Site may include:
Researcher personal information: If you are a Researcher, the type of personal information we collect may include:
Participant personal information: If you are a Participant, the type of personal information we collect may include:
Your use of our Site: As with most online businesses, we may log information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider.
Your opinion and feedback: We may contact you to voluntarily respond to questionnaires, surveys or market research to seek your opinion and feedback. Providing this information is optional to you.
We collect and use Researcher Personal Information:
We collect and use Participant Personal Information:
We do not disclose Participant Personal Information to third parties (other than the Researcher conducting the Study and third parties that we use to communicate with participants). We do not on-sell Participant Personal Information to third parties.
We collect and use General Personal Information:
You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided in the marketing materials.
We may disclose Researcher Personal Information to:
We may disclose de-identified and aggregated Participant Personal Information to:
We may disclose General Personal Information to:
Where we disclose your personal information to third parties for these purposes, we will confirm that the third party’s privacy policies and procedures are in accordance with the Privacy Act.
If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer our user databases, together with any personal information and non-personal information contained in those databases, to the extent permissible by law. This information may be disclosed to a potential purchaser. We would seek to only disclose information in good faith.
Your provision of third party information: If you provide us with third party personal information then you warrant to us that you have the third party’s consent to provide this.
Access: You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth) (Privacy Act). We may refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email or edit your personal information. We rely in part upon customers advising us when their personal information changes. We will respond to any request within a reasonable time. We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date.
Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about that breach, please contact us by email setting out details of the breach. We will promptly investigate your complaint and respond to you in writing setting out the outcome of our investigation, what steps we propose to take to remedy the breach and any other action we will take to deal with your complaint.
Unsubscribe: To unsubscribe from our email database, or opt out of communications, please use the “unsubscribe” link located at the bottom of our communications. Participants forming part of an SMS Study can unsubscribe by replying “stop” or “unsubscribe”.
We are committed to ensuring that the information you provide is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
We may use web beacons on this Site from time to time. Web beacons or clear.gifs are small pieces of code placed on a web page to monitor the visitors’ behaviour and collect data about the visitors viewing a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
We may use Google Analytics to collect and process data. To find out how Google uses data when you use third party websites or applications, please see google.com/policies/privacy/partners or any other URL Google may use.
For questions and notices, please contact us at Dovetail Research Pty Ltd (ABN 84 615 270 025), email: firstname.lastname@example.org.