Playback

Don't waste good research

Playback is the only insights hub you need to make sure your research will never get lost, repeated, or wasted.

Get started freeView pricing

Make your research findable

Organize all your research in one searchable hub, so existing research gets reused.

Focus stakeholder attention

Group research into Collections to help stakeholders easily find what matters to them.

Deep search your files

Find nuggets of gold buried within reports, spreadsheets, and presentations.

See across silos

Enable stakeholders to easily discover related research by adding hashtags to your reports.

Build better research reports

Bring the voice of your customer to life with research reports that stakeholders will keep coming back to.

Put the customer first

Embed customer quotes, videos, and images with one click.

Create customer conversations

Integrate with Slack to push new insights and comments to stakeholders in real time.

Show the impact of research

Use Playback's built-in analytics to learn and improve how research gets used across your organization.

See who's reading

Track and share how stakeholders find and engage with your research reports.

Quantify team output

Track your team’s impact by measuring the number of insights created over time.

Matt Hinds from SafetyCulture

Being able to have a source of truth and get everyone on the same page quicker is an absolute game changer for someone like a product manager whose entire role revolves around that.

Matt Hinds, Product Manager at SafetyCulture
Import
Import

Import data with integrations like Google Drive, or drag and drop to upload files directly.

Zip file
File storage

Store images, videos, and documents directly or within notes.

Evidence
Evidence

Maintain traceability with references to evidence collected during analysis.

Templates
Templates

Establish conventions for customer interviews, usability testing sessions, and more.

Free viewer accounts
Free viewer accounts

Invite unlimited stakeholders and others to view research data at no additional cost.

Search
Deep search

Probe the contents of your presentations and reports to find the insights you need.

Files
Integrations

Import research content from Google Drive and Zoom, Figma, and Miro.

Zapier
Analytics

Measure and demonstrate the impact of research on your organization.

Keep your data safe, secure, and compliant

We enable thousands of organizations to better understand their customers with a platform trusted by Fortune 500 companies.

Learn more about security and privacy

Login
OpenID-based SSO

Single sign-on support via OpenID Connect, available in leading identity providers.

Key
Encryption in transit & rest

All data is encrypted in transit via TLS 1.2 and at rest with AES-256 encryption.

Participant privacy
Project access control

Control who can manage, view, and edit projects with granular project permissions.

Realtime
JIT provisioning

Leverage domain-restricted sign up to provision user accounts as they need access.

Users
Managed users

Ability to provide and revoke access to roles, and manage active user sessions.

Globe
Domain allowlisting

Restrict user provisioning to verified email addresses at your approved domains.

Shield
SOC 2 Type II

Established mitigation of risks related to security, availability, and confidentiality.

European union
GDPR-ready

Dovetail adheres to the EU’s GDPR legislation on storage and deletion of user data.

Set up your insights hub now, find a plan later

Pay yearly

All the basics

Great for setting up your repository

Free

Usage

Up to 3 users
Unlimited video, images, and files
5 hours transcription / month
Unlimited projects

Features

Research reports and stories
Files and file previews
Feeds and trending insights
Topics and discovery
Full-text search with filters
Read receipts and analytics
Comments and sharing

Admin and security

Encrypted data and backups
SOC 2 audit report
Penetration testing report

Support

Slack community
Self-service knowledge base
Start free

Playback Pro

For when you’re ready to scale

$8

USD / month
Billed monthly

Usage

1 users
Free viewer users
Files and storage

All the basics, plus

Features

Share insights & files with viewers
Private Stories for viewers

Admin and security

Data processing agreement

Support

Email support
Pay yearly

All the basics

Great for setting up your repository

Free

Playback Pro

For when you’re ready to scale

$8

USD / Month
Billed monthly

Usage

Users
Up to 3
1
Free viewer users
Files and storage
Up to 100GB
Unlimited

Features

Research reports and stories
Files and file previews
Feeds and trending insights
Topics and discovery
Full-text search with filters
Read receipts and analytics
Comments and sharing
Share insights & files with viewers
Private Stories for viewers

Admin and security

Encrypted data and backups
SOC 2 audit report
Penetration testing report
Data processing agreement

Support

Slack community
Self-service knowledge base
Email support
Start free

Build your insights hub today

Get started, free forever

Start free
A few of our customers

See more customers →
Atlassian
autodesk
canva
gitlab
glossier
shopify
universalmusic
vmware
Products

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