We understand you’ll be trusting us with your user research data, including potentially sensitive information about your own customers or participants.
Our application is built on world-class, modern cloud infrastructure designed to ensure the safety of your data. We have chosen proven third party cloud providers with a great security track record. We also employ extra measures including regular backups, data encryption, sanitized logging, and common attack prevention.
We’re not in the business of selling your data (anonymized or otherwise). You own your data and we will never sell it to third parties. We also won’t look at your data unless you give us permission for a support case.
Data is encrypted while moving between us and your browser with Transport Level Security (TLS), and encrypted at rest in our database.
Easily import notes, tags, and insights. Download PDFs of your notes and insights and export your tags to a spreadsheet.
Dovetail is GDPR ready with a privacy-by-design architecture, clear privacy policies, and features to help users manage their personal information.
Our payments provider Stripe has been audited by an independent PCI Qualified Security Assessor and is certified as a PCI Level 1 Service Provider.
Our access logic is written in the database. Robust policy-based access controls minimize risk and improve auditing.
Cross-site request forgery prevention helps to protect users from attacks from other websites they might visit.
Security is integrated into our day-to-day development. We maintain high awareness of potential security issues through code reviews, automated and manual testing, library reviews, and ‘dogfooding’ with a staging environment.
Individual team membership is enforced through models and controllers. Access to project data is enforced through PostgreSQL Row Level Security (RLS) using transaction-scoped config variables, referenced in RLS policies.
Data is encrypted while moving between us and the browser with Transport Level Security (TLS). SSL certificates are issued and managed through Amazon Web Services (AWS), and we enable HTTP Strict Transport Security (HSTS).
Customer data is hidden and encrypted in the database using database roles. Only founders can access the AWS portal. Our policy is to seek written permission from the customer to view customer data during a support case, if necessary.
We employ password strength requirements, Cross-Site Request Forgery (CSRF) protection, secure password reset practices, and log in attempt rate limiting with automated account lockout rules.
Our user authentication system uses BCrypt to hash and salt user passwords. Each password has a uniquely generated salt, and the ‘pepper’ is stored independently from the database.
We use a number of industry-standard cloud vendors to run Dovetail, including Amazon Web Services (AWS), Heroku, and Stripe. Please visit our legal center for a complete list.
We employ an automated service called Greenkeeper to stay up-to-date with open source dependencies, and GitHub Security Alerts for vulnerability alerts in dependencies.
New security features are high on our roadmap. These include Two-Factor Authentication (2FA), Single Sign-On (SSO), project-level permissions, password policies, and more.
Please email email@example.com with any concerns, questions, or vulnerability notices.
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© Dovetail Research Pty. Ltd.
ABN: 84 615 270 025