Dovetail security and privacy.

We understand you’ll be trusting us with your user research data, including potentially sensitive information about your own customers or participants.

Our application is built on world-class, modern cloud infrastructure designed to ensure the safety of your data. We have chosen proven third party cloud providers with a great security track record. We also employ extra measures including regular backups, data encryption, sanitized logging, and common attack prevention.

We’re not in the business of selling your data (anonymized or otherwise). You own your data and we will never sell it to third parties. We also won’t look at your data unless you give us permission for a support case.

Dovetail security and privacy.

Data encryption

Data is encrypted while moving between us and your browser with Transport Level Security (TLS), and encrypted at rest in our database.

Import and export

Easily import notes, tags, and insights. Download PDFs of your notes and insights and export your tags to a spreadsheet.


Dovetail is GDPR ready with a privacy-by-design architecture, clear privacy policies, and features to help users manage their personal information.


Our payments provider Stripe has been audited by an independent PCI Qualified Security Assessor and is certified as a PCI Level 1 Service Provider.

Database-level security

Our access logic is written in the database. Robust policy-based access controls minimize risk and improve auditing.

CSRF prevention

Cross-site request forgery prevention helps to protect users from attacks from other websites they might visit.

Frequently asked questions

Does your software lifecycle include security?

Yes. Security is integrated into our day-to-day development. We maintain high awareness of potential security issues through code reviews, automated and manual testing, library reviews, and ‘dogfooding’ with a staging environment.

How do you segregate customers?

Individual team membership is enforced through models and controllers. Access to project data is enforced through PostgreSQL Row Level Security (RLS) using transaction-scoped config variables, referenced in RLS policies.

Is data encrypted in transit / at rest?

Data is encrypted while moving between us and the browser with Transport Level Security (TLS). SSL certificates are issued and managed through Amazon Web Services (AWS), and we enable HTTP Strict Transport Security (HSTS). Data is encrypted at rest via AWS RDS AES-256 Encryption.

Can staff read customer data?

No. We cannot see your data during day-to-day operations. All customer data is obfuscated in the database using database roles. During a support case, if it is absolutely necessary to view customer data during, we will seek written permission from the customer first via email.

How do you secure user accounts?

We employ password strength requirements, Cross-Site Request Forgery (CSRF) protection, secure password reset practices, and log in attempt rate limiting with automated account lockout rules. We also employ a large email domain blacklist in an effort to prevent malicious actors and spam.

How are passwords stored?

Our user authentication system uses BCrypt to hash and salt user passwords. Each password has a uniquely generated salt, and the ‘pepper’ is stored independently from the database.

Can we delete data at any time?

Yes. Users can delete projects and project data within Dovetail if they have the correct access rights. Data can be restored for up to 30 days before it is permanently deleted, and it can take up to 60 days for all data to be deleted from our backups.

How do you ensure high availability?

We employ multiple techniques to ensure high availability including automated and manual testing, statically typed languages, regular performance benchmarking, production logging and alerts, 24/7 on-call rotations, fast continuous deployments, and industry-standard cloud infrastructure.

Are you GDPR compliant?

Yes. Dovetail is GDPR ready with a privacy-by-design architecture, clear privacy policies, and features to help users manage their personal information.

What data subprocessors do you use?

We use a number of industry-standard cloud vendors to run Dovetail, including Amazon Web Services (AWS), Heroku, and Stripe. Please visit our legal center for a complete list.

Do you track issues in open source software?

Yes. We employ an automated service called Greenkeeper to stay up-to-date with open source dependencies, and GitHub Security Alerts for vulnerability alerts in dependencies.

What security features are on your roadmap?

New security features are a high priority for us. These include Two-Factor Authentication (2FA), Single Sign-On (SSO), multiple administrators, user password policies, an audit log, and more.

Do you have a point of contact for security?

Yes. Email

Find our privacy policies, terms of service, and list of third party data subprocessors in our legal help center.