Deeply understand customer feedback with automated sentiment analysis, advanced tagging and segmentation capabilities.
Quickly get a picture of the number of positive and negative comments in your NPS responses.
Group common themes to better understand customer loyalty and satisfaction with customizable tags.
Create custom fields to store customer attributes, such as detractor, passive, or promoter, then use powerful filtering controls to segment and refine your results.
Create your own template or use one of our pre-made templates to effortlessly kickstart a new NPS response study.Use template
Select and highlight paragraphs, sentences, or words to categorize with tags.
Easily modify your tags during analysis with controls like edit, copy, move, and merge.
Create custom fields to store attributes like name, age, interview date, and more.
Use powerful filtering controls to segment and refine your results by structured data.
Select multiple things and perform operations on all of them at once.
Machine learning automatically tags sentences for you in over 12 different languages.
Intuitively organize your tags into boards and groups with Trello-like drag and drop.
Import data from Google Drive, a CSV file, or drag and drop to upload files directly.
Create traceable atomic insights backed by evidence from your analysis in projects.
Search the full text of research data and insights across all projects in your workspace.
Store images, video, recordings, and documents in-context within notes and insights.
Organize projects to track different initiatives across departments and teams.
Share insights from your NPS analysis that inspire action and builds a customer-centric culture.
With unlimited free viewer accounts, everyone in your organization can access customer insights to build empathy. Only pay for those who conduct analysis.See pricing
Easily keep your stakeholders across the latest findings from your analysis with email notifications, or integration with Slack.Start free trial
Integrate your customer survey tools into Dovetail and quickly analyse and uncover customer insights.
NPS software to help your business deliver great customer experiences and accelerate growth.View integration
The fastest and easiest way to gather actionable feedback from your customers.View integration
Upload your CSV files into Dovetail and start analyzing in just a few clicks.
Improve efficiency and streamline your workflow by integrating Dovetail with the tools you’re already using.