Measuring Net Promoter Score can be a useful metric for quantifying loyalty of your customers over time. But the numbers can only tell you so much. The real gold of NPS is in the responses from your survey’s follow up question.
With Dovetail, connect your NPS survey app and easily tag and find patterns across all of your NPS survey responses. Visualize and quantify themes mentioned by customers with beautiful charts.
Understand the reason behind your score. Find patterns across your responses and visualize them as charts.
With Zapier, Dovetail integrates with the leading Net Promoter Score survey apps.
The fastest and easiest way to gather actionable feedback from your customers.
NPS software to help your business deliver great customer experiences and accelerate growth.
Modern software for the customer experience champion.
The most effective way to engage and learn from customers.
Find common patterns contributing to your detractors, passives, and promoters.Try free for 7 days
Use casesUsability testing analysisCustomer interview analysisNet Promoter Score analysisSurvey response analysisSupport ticket analysisRemote user research
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