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Dovetail for support ticket analysis

Your support team talks to customers daily – likely more than anyone else in your organization. Support tickets are a rich insight into the problems your customers are facing and the opportunities to make improvements.

With Dovetail, easily tag and find patterns across all of your inbound support tickets. Connect your help desk and bring your tickets into Dovetail. Visualize your top support themes in beautiful charts, and share them with your team as insights.

Try free for 7 days

Trusted by companies like

hrblock.comvmware.commastercard.comsamsung.comfreshworks.com

Turn tickets into insights

Tag common support topics. Discover patterns with powerful filtering and visualize your support themes with charts.

Connect your help desk

With Zapier, Dovetail integrates with the leading help desk and support ticketing software.

Zendesk

Customer service and support ticketing for teams.

View integration →

HelpScout

Simple customer service software and support.

View integration →

Intercom

Customer messaging platform.

View integration →

Freshdesk

Omnichannel customer support software.

View integration →

Jira Service Desk

IT teams service desk and ticketing.

View integration →

Zoho Desk

Context-aware help desk software.

View integration →

Get insight from your tickets

Start finding patterns across all of your inbound support tickets today.

Try free for 7 days

Try now for free

Try free for 7 days

Trusted by companies likeSee all →

shopify.comsquare.comsketch.comgitlab.comvmware.com

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