Dovetail for support ticket analysis

Your support team talks to customers daily – likely more than anyone else in your organization. Support tickets are a rich insight into the problems your customers are facing and the opportunities to make improvements.

With Dovetail, easily tag and find patterns across all of your inbound support tickets. Connect your help desk and bring your tickets into Dovetail. Visualize your top support themes in beautiful charts, and share them with your team as insights.

Try free for 7 days

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Turn tickets into insights

Tag common support topics. Discover patterns with powerful filtering and visualize your support themes with charts.

Connect your help desk

With Zapier, Dovetail integrates with the leading help desk and support ticketing software.


Customer service and support ticketing for teams.

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Simple customer service software and support.

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Customer messaging platform.

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Omnichannel customer support software.

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Jira Service Desk

IT teams service desk and ticketing.

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Zoho Desk

Context-aware help desk software.

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Get insight from your tickets

Start finding patterns across all of your inbound support tickets today.

Try free for 7 days

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Try free for 7 days

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