Where customer knowledge lives
Make sense of all your customer research in one intuitive, collaborative, and searchable platform.
Recordings to insights in minutes, not hours
Transcribe a recording, discover patterns through powerful analysis features, and share insights, all in one intuitive tool. Spend less time analyzing, and more time talking to customers.
Upload and transcribe in a matter of minutes
Import your video or audio recording and we’ll transcribe it with our fast and accurate transcription engine. Seek and edit, name speakers, split monologues, and more.
Create highlight reels of key moments
Select text and tag your transcript to build a highlight reel across all of your interviews and usability tests. See the trimmed and edited moments for each tag, within seconds. No editing software required.
Uncover insights from all kinds of data
Markup isn’t just for video. No matter what kind of research you’re doing, Markup speeds up your analysis workflow and helps you uncover insights backed by evidence.
Affinity map like a pro
Find themes in unstructured data—cluster highlights, notes, and insights. Powerful filters let you narrow in on the content that matters.
One central place for all customer knowledge
With Playback, your team can curate insights in a single location and turn a series of fragmented reports, presentations, documents, and recordings into a single, searchable repository.
Create beautiful research reports that tell compelling stories
Craft engaging narratives for your research findings that look so good you’ll want to share them with your team.
One place for notes, recordings, photos, files, and reports
Get on top of your fragmented research data with unlimited storage for text, images, video, PDFs, and more. Everything in Playback is stored contextually, so it’s easy to find.
Get your organization closer to the customer
With unlimited free viewer accounts, everyone in your organization can access customer insights to build empathy. Only pay for those who conduct research.
Purpose-built participant management
Track your participants and build a connection between people, data, and insights, all in a safe and compliant way.
Manage participants in a compliant way
Connect participants to data and insights
Search and segment based on custom data
Ensure SOC2, GDPR, and CCPA readiness
Unlock the potential of research at scale
Empower everyone to make better decisions and move work forward with the platform trusted by Fortune 500 companies.
Scale the impact of research across departments
Manage how research is stored, accessed, and shared
Onboard your entire organization with single sign-on
Stay compliant with privacy regulation like GDPR and CCPA
Secure and private, the way it should be
We enable thousands of organizations to better understand their customers. Keeping your data private, secure, and compliant is fundamental to this effort.
SOC 2 Type II
We have received our SOC 2 Type II report demonstrating that Dovetail has the appropriate controls in place to mitigate risks related to security, availability, and confidentiality.
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GDPR-ready
Dovetail has made information security and data privacy foundational principles of everything we do, and we recognize the importance of adhering to regulations to advance information security and data privacy for citizens of the EU.
Our commitment
Research data under lock & key
Dovetail is built on a modern cloud infrastructure utilizing world-class vendors like Amazon Web Services to ensure the safety of your data.
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Join thousands of product people just like you
Share knowledge, ask questions, and learn how researchers are using Dovetail to improve how research gets done in organizations worldwide.
Bring your research to life
Learn how customers of all sizes and industries get value from Dovetail.
The research specialty at this online design and publishing tool uses Dovetail to achieve their mission of empowering the world to design.
Dovetail helps the product team at this global tech company to stay true to their value of holding the customer at the heart of everything they do.
The team at this win/loss analysis provider use Dovetail to help their clients better understand why they win some deals and lose others.
