Where customer research lives

Make sense of all your customer research data in one intuitive, collaborative, and searchable research repository.

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Recordings → insights in minutes, not hours

With Dovetail, you can transcribe a recording, discover patterns through powerful analysis features, and share insights, all in one intuitive tool. Spend less time analyzing, and more time talking to customers.

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Upload and transcribe in a matter of minutes

Upload your video or audio recording and we’ll transcribe it with our fast and accurate transcription engine. Seek and edit, name speakers, split monologues, and more.

Create highlight reels of key moments

Select text and tag your transcript to build a highlight reel across all of your interviews and usability tests. See the trimmed and edited moments for each tag, within seconds. No editing software required.

Uncover insights from all kinds of data

Dovetail’s not just for video. No matter what kind of research you’re doing, Dovetail speeds up your analysis workflow and helps you uncover insights backed by evidence.

Imagine one central place for all customer knowledge

Imagine no longer. With Dovetail, your team can curate insights in a single location and turn a series of fragmented reports, presentations, documents, and recordings into a single, searchable repository.

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Create beautiful research reports that tell compelling stories

Craft engaging narratives for your research findings that look so good you’ll want to share them with your team.

One place for notes, recordings, photos, files, and reports

Get on top of your fragmented research data with unlimited storage for text, images, video, PDFs, and more. Everything in Dovetail is stored contextually, so it’s easy to find.

Get your organization closer to the customer

With unlimited free viewer accounts, everyone in your organization can access customer insights to build empathy. Only pay for those who conduct research.

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Meet People, purpose-built participant management

Track your participants and build a connection between people, data, and insights, all in a safe and compliant way. Dovetail’s People feature is purpose built for managing your participant database.

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Manage participants in a compliant way

Connect participants to data and insights

Search and segment based on custom data

SOC 2, GDPR, and CCPA ready

Unlock the potential of research at scale with our enterprise plan

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Scale the impact of research across departments

Manage how research is stored, accessed, and shared

Onboard your entire organization with single sign-on

Stay compliant with privacy regulation like GDPR and CCPA

Secure and private, the way it should be

We enable thousands of organizations to better understand their customers. Keeping your data private, secure, and compliant is fundamental to this effort.

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SOC 2 Type II

We have received our SOC 2 Type II report demonstrating that Dovetail has the appropriate controls in place to mitigate risks related to security, availability, and confidentiality.

GDPR-ready

Dovetail has made information security and data privacy foundational principles of everything we do, and we recognize the importance of adhering to regulations to advance information security and data privacy for citizens of the EU.

Our commitment