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The characteristics of top ResearchOps practitioners
James Vinh
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Before the pandemic how many of you had considered calling your doctor up for a phone consultation when you were sick? If the numbers are anything to go by, not very many. Unsurprisingly, the health care sector was one of the most impacted areas of the COVID-19 global health crisis. Most notably, the use of telehealth—the exchange of medical information from one site to another through electronic communication to improve a patient’s health—exploded.

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Ben Crothers
Principle Facilitator, Bright Pilots
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Head of Research and Insights, Atlassian
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UX author and cofounder at a stealth mode startup. Ex-Google, WeWork, and Goldman Sachs
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James Vinh
President, San Diego Experience Design Professionals
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The characteristics of top ResearchOps practitioners
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Curated in Sydney and consumed globally: Method in Madness explores the craft and challenges of understanding people while working in the madness of organizations worldwide.
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