There are few areas of our lives that weren’t impacted by the COVID-19 health crisis. As the pandemic conspired to upend the lives of billions of people across the globe, our living circumstances, workplace arrangements, buying habits, and social lives were radically altered. Alongside these seismic shifts was a corresponding change to our user preferences.
At the center of it all, perhaps the health care industry has seen the most significant transformation. Most notably, telehealth—the exchange of medical information from one site to another through electronic communication to improve a patient’s health—has exploded in its number of users.