Articles on research, design, startups, engineering, and more.
This article explains Net Promoter Score (NPS) in simple terms, and how UX practitioners can use NPS to drive positive changes for customers.
Create, maintain, and contribute to a set of ‘global’ tags across projects and build a shared knowledge base by contributing to broader themes. Great for tracking personas, key tasks, core features, and more across projects.
Founded over 180 years ago, Houghton Mifflin Harcourt is a learning company with deep roots in the education and literary spaces.
We’re kicking off a new interview series with some of our users to learn more about how research and design works at organizations around the world.
It’s important to understand the difference between qualitative and quantitative research, especially if you’re new to the field. This article covers the key differences in simple terms.
This guide contains a basic overview of how to analyze unstructured qualitative data along with a few suggestions on how to get better insights from open-ended survey questions.
Finding, incentivizing, and managing research participants is one of the most involved aspects of qualitative research, and is often under-estimated. This guide gives you some pointers to make recruitment a breeze!.
Now you can @mention admins, users, and viewers to tag them in your data and insights, and post comments to start a discussion.
Refactor, organize, and interpret highlights and tags across interviews, participants, survey answers, and any other unstructured data set.
Dovetail’s global search is now easier and faster to use than ever before, empowering you and your colleagues to rapidly search through all the customer research you’ve ever done.
Discover is the first step in a set of features to improve discovery and collaboration of user research across organizations.
Our new modal dialogs, horizontal formatting toolbar, resizable tag gutter, full width mode, and more make navigating Dovetail even faster.
Multiple boards introduces another level of hierarchy in projects and gives you a new way to organize your data. Kinda like sheets in a spreadsheet.
We’ve overhauled charts inside a project with three beautiful new visualizations, new metrics, hover tooltips, shiny animations, and improved legend usability.
Pascal Wicht is the founder of Whispers & Giants, a Swiss design studio evolving at the intersection of ethnography, futures and strategy.
The second chapter in our new interview series where we talk with our customers to learn how they approach research and design within their organization.
You can now set people as Admins, Users, or Viewers at the workspace level. Admins can manage the workspace and edit content, Users can edit content, and Viewers only have ‘read-only’ access to all projects.
Projects now have a place for you to provide an overview for newcomers. Add your goals, hypotheses, research plan, or any other information.
Mary walks us through how user research is growing at this Canadian startup and shares her strategy for deciding on career opportunities.
Working on a new product? I have one word of advice: talk to your users. Building a new product from scratch is hard, but early adopters are often super willing to give you feedback.
In this article we’ll cover some simple techniques to get more stakeholders and team members participating in user research.
Insights public access is here! Share published insights with people who don’t have a Dovetail login, for example clients or stakeholders. All you need to do is just share a link.
You can now belong to multiple workspaces at once without needing a separate user account. This new feature is great for agencies / consultants who work with lots of clients!.
Summarize user research insights with embeddable references, present insights on the big screen with presentation mode, and share findings with stakeholders and clients.
We have been busy (as usual!) releasing a lot of new features, improvements, and fixes to Dovetail like new insights, starred highlights, new editor shortcuts, and more.
We’re thrilled to introduce you to the newer, faster, and more intuitive Dovetail, available to all customers right now.
2019 is all about nailing our core and scaling to become the obvious user research platform for businesses. Read on to learn about what we’re focusing on to make that a reality.
12 months ago, Dovetail was a brand new product with a handful of features and users. Now we have hundreds of happy customers and thousands of active users. Here’s our year in review.
This week we released our new project access controls to give users more control over who can view and edit projects. This feature is available now for customers on all plans except our Starter plan.
Learn how sentiment analysis works in basic terms and discover a few practical examples of when sentiment analysis is useful or not in this practical guide for beginners.
Search all of your notes, tags, insights, and highlights. Refine your results with our powerful new query language, released today.
Drag and drop images, audio, video, and other file types into notes, tags, and insights in Dovetail.
This article lists a range of qualitative research methods. Each method is linked to an article with more information if you’d like to learn more about a particular qualitative research method.
In Dovetail, we analyze the sentiment of sentences, rather than a roll-up of the whole document. This allows for much more granularity, and highlights core pain points or compliments hidden in the document.
This week we launched our brand new charts which help designers, product managers, and researchers combine the power of Dovetail’s qualitative tagging with a quantitative visualization over time.
A diary study is a qualitative research method used to learn about people’s behaviors, thoughts, and feelings over a period of time.
This guide introduces common marketing channels that help to drive traffic to your website, like social media, content marketing, SEO, paid advertising, referrals, and more.
We’ve collaborated with Zapier to provide a great embedded experience to connect hundreds of apps to Dovetail.
Dovetail has been awarded a $25,000 Minimum Viable Product grant from Jobs for NSW in Sydney, Australia. We’re putting this funding towards a product development investment in automated analysis features.
The ‘tick-tock model’ was an approach used by Intel to alternate between improvement and innovation every 12–18 months.
Kevin William David from Siftery.com interviewed me to talk about Dovetail, how we’re different, and some of our challenges. This post originally appeared on siftery.com and is re-published here with their permission.
If everything’s going well and your startup is still alive, at some point you will need to monetise. This article covers some of the lessons we’ve learned trying to monetise our MVP.
A write-up of my experience finding a co-founder, going full time, and ‘pivoting’ the product.
Compromising is part of product design, and often the compromise is cutting scope. Cutting scope is better than compromising on quality. (Quality being defined as design, usability, stability, and performance.).
If you are building a startup then you have an idea. Ideas are usually formed by observing a problem, whether it’s one that you have, or a problem someone else has.
Speeding up your marketing website has a positive impact on customer experience and search ranking. That’s exactly what I did this week and in this post I’ll show you how!.
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