We’re a rapidly growing Australian company helping teams worldwide understand their customers, make better decisions, and do great work.
Dovetail was started in 2017 by Benjamin Humphrey and Bradley Ayers. They started Dovetail with a belief that deeply understanding one’s customers is the secret ingredient to making great products.
Dovetail has grown a lot thanks to our 2,500+ happy customers. We believe that every single organization conducts research of some form. Our mission is to enable teams to make better decisions through deep customer understanding.
Help us build the future of research and work on an exciting platform with thousands of fans worldwide, from our Sydney and San Francisco offices.
See open rolesWe live these values every day, in everything we do.
Seek to understand—and then solve—real customer problems. Earn and keep customer love through transparency, authenticity, and results. Watch competitors, but obsess over customers.
First impressions matter. Sweat the details, don’t sacrifice on quality, and create an awesome experience at every touchpoint whether it’s support, our interview process, or the product.
Be authentic, humble, and empathetic to others. Remember the human behind the work. Operate collaboratively—rally around problems, and celebrate wins together.
Keep the speed up by taking pragmatic risks. Only agonize over irreversible decisions. Be reliable and follow through. If you say you’ll do something, do it.
Trust others and assume good intent. If you need to build context and understanding; ask. Always share information freely.
“We want a set of values to build a shared understanding, and to help keep everyone aligned as we expand. The values need to help us make decisions about what to build, how we scale, and who to hire.”
Beth Ferguson
Head of Talent
We’re a rapidly growing diverse team with one thing in common; we’re customer obsessed! We come from all corners of the globe — 🐨🥝🦁⛄️🍔 — but the magic happens in 🇦🇺 Sydney and 🇺🇸 San Francisco.
Software Engineer
Enterprise Business Lead
Design Researcher
Software Engineer
Revenue Intern
Engineering Manager
Senior Product Designer
Co-founder / CEO
Head of Talent
Legal Operations Manager
Co-founder / CTO
Head of Product
Marketing Manager
Recruiter
Account Executive
Product Manager
Tech Lead
Principal Engineer
Tech Lead
Technical Recruiter
Senior Software Engineer
Financial Accountant
Product Manager
Inbound Customer Specialist
Head of Operations
Executive Assistant
Software Engineer
Tech Lead
Software Engineer
Senior Software Engineer
Product Designer
Software Engineer
Finance Manager
Software Engineer
Senior Product Manager
BizOps & Finance Lead
Recruiter
Artist in Residence
Hearts and Minds Lead
Software Engineer
Head of Design
Software Engineer
Software Engineer
Senior Product Manager
Senior Product Manager
DevOps Engineer
Tech Lead
Product Marketing Manager
Product Designer
Software Engineer
Marketing Manager
Software Engineer
Software Engineer
Senior Product Designer
Chief of Staff
Marketing Manager
DevOps Engineer
Artist in Residence
Senior Software Engineer
Dovetail powers customer research at thousands of organizations.
From the cafe lined streets of Surry Hills to the cultured sidewalks of downtown San Francisco, dive right into the world of Dovetail.
You’ll find Dovetail HQ nestled in Surry Hills, the unofficial tech center of Sydney, Australia.
Check out our freshest space in the bustling downtown area of San Francisco, California, USA.
Connect with the Dovetail team and fellow researchers by joining our lively Slack community.