Dovetail transforms feedback into insights, so you can focus on building what’s next. Now it’s easier than ever with dozens of new magic features.
Magic summarize
Accurate, instant, timestamped summaries of video calls
New
Magic transcribe
Updated with improved speaker recognition and accuracy
Improved
Magic reels
Customer calls shortened to the best moments and highlights
New
Magic highlight
Automatic suggestions for key moments in video calls
New
Magic redact
Text, audio, and video redaction to remove private information
New
Magic search
Search by topic, ask questions, and get summarized answers
New
Channels
Track themes in reviews, support tickets, feedback, and more
New
Magic cluster
One-click thematic classification of highlights on a canvas
Improved
Bring your customer data into Dovetail and we’ll transform it into something ready to explore. Customer interviews, usability tests, sales calls, you name it.
Magic summarize
New
Fast summaries of customer calls—now with timestamps
Magic transcribe
Accurate transcription in over 28 languages—with speaker detection
Magic reels
New
Customer calls shortened to the best moments
With semantic search, result summarization, improved advanced filtering, and a new look, search in Dovetail has never felt more magic.
Magic highlight, magic cluster, and magic redact make analysis and sharing a breeze. Find new connections in old data, or see your customer in a whole new light.
Magic highlight
New
Let Dovetail find key moments, while staying in control
Magic cluster
Classify highlights into themes, in one click
Magic redact
New
Redact transcripts, blur video, and silence audio
Introducing Channels—our new product that analyzes mountains of feedback. Uncover trends, predict issues, and build products people love.
Not quite magic (but still important)
All customer data is securely stored and processed in-house, enabling you to benefit from automation without worrying your data is used to train third party models.
We don’t use customer data to train models—we run our own pre-trained models
We select a model for the task at hand—whether that’s summarizing or classifying
All models run in our own infrastructure, so no data ends up elsewhere
Users report unexpectedly high data usage, especially during streaming sessions.
09:46AM24 Sep, 2024
Users find it hard to navigate from the home page to relevant playlists in the app.
11:32AM9 Mar, 2024
It would be great to have a sleep timer feature, especially for bedtime listening.
15:03PM13 May, 2024
I need better filters to find the songs or artists I’m looking for.
4:46PM15 Feb, 2024Log in or sign up
Get started for free
or
By clicking “Continue with Google / Email” you agree to our User Terms of Service and Privacy Policy