Rachel Posman

Rachel leads UX Team Operations for Salesforce’s 300+ person design organization. Before this, she ran Design and Research Operations at UberEats, and was a design program management leader for the service and experience design teams at Capital One, Adaptive Path, and more. Combining design strategy, service design, and program management, Rachel designs how work gets done and enables teams to deliver customer and business success. She helps people achieve personal and professional growth and re-imagines better systems and processes for scale. Outside of work, you’ll find Rachel renovating old houses, playing with her toddler, and watching weird documentaries.

Articles by Rachel Posman
An illustrated image of Method in Madness contributor, Rachel Posman.
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Rachel Posman's path to UX Ops at Salesforce
Rachel Posman

Conversations and commentary on research, delivered monthly.

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Curated in Sydney and consumed globally: Method in Madness explores the craft and challenges of understanding people while working in the madness of organizations worldwide.
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