There are loads of bridges built between organizations and their customers, pathways that help them connect. For some reason, the bridge that’s always open but oft-forgotten is the bridge that support has built. Dovetail’s User Experience Researcher, Anna Nguyen, and Inbound Customer Specialist, Emily Brogan are here to tell you how support and research can join forces to represent the voice of the customer holistically.
Join us to learn about:
The powerful relationship between support and user research
Dovetail’s definition of the voice of the customer
How we gather high volume feedback to generate succinct insights
The impact of the voice of the customer at Dovetail
How different teams can use the voice of the customer