It’s home, for your customer knowledge

Build a customer-centric culture by curating your research findings in a single location.

Start free trial View pricing

From $125 USD / month

Build the home for your organization’s research

Centralize your customer data and research insights into one collaborative, easily searchable, and secure repository.

Your shared company brain

Curate your research and present your findings in a way that delivers meaningful impact.

Evidence-backed insights

Create traceable insights with a path back to the raw evidence from your research analysis.

Discover past research

Effortlessly search across all your projects to uncover past research and insights.

Share stories that inspire action in your team

Let your users speak for themselves with embedded video highlights in your research reports. Engage your team with beautiful typography, visual layouts, comments, and sharing.

Current customer? Enable Stories in Dovetail Labs

Create beautiful research reports that tell compelling stories

Craft engaging narratives for your research findings that look so good you’ll want to share them with your team.

Understand the impact of your research

See which teammates have viewed your stories. Start conversations with your research with comments and mentions.

Capture key findings as atomic insights

Create traceable insights backed by evidence from analysis. Build your library of searchable atomic insights, then combine them into a single, cohesive story.

One place for your notes, recordings, photos, and files

Keep all your research data centralized with unlimited storage for text, images, video, PDFs, presentations, and more.

Being able to have a source of truth and get everyone on the same page quicker is an absolute game changer for someone like a product manager whose entire role revolves around that.

Matt Hinds, Product Manager at SafetyCulture

Get your organization closer to the customer

With unlimited free viewer accounts, everyone in your organization can engage with customer stories to build empathy. Only pay for those who conduct research.

See pricing

Stories

Create shareable stories with references to quotes, highlights, and videos across projects.

Insights

Create traceable atomic insights backed by evidence from your analysis in projects.

Global search

Search the full text of research data and insights across all projects in your workspace.

Free viewer accounts

Invite unlimited stakeholders and others to view research data at no additional cost.

Customizable repository

Personalize your workspace by setting a logo, a theme, and a custom home experience.

Flexible editor

Tell a compelling narrative with multi-column layouts, videos, images, and sticky notes.

File storage

Store images, video, recordings, and documents in-context within notes and insights.

Read receipts

See which of your teammates have viewed your stories with read receipts.

Organization-wide tags

Define tags that can be shared across teams, projects, and departments.

Access control

Control who can manage, view, and edit projects with granular project permissions.

Filtering

Use powerful filtering controls to segment and refine your results by structured data.

Evidence

Maintain traceability with references to evidence collected during analysis.

Projects

Organize projects to track different initiatives across departments and teams.

Templates

Establish conventions for customer interviews, usability testing sessions, and more.

Email sharing

Share research data and insights to anyone in your organization over email.

Comments

Discuss research data and insights, and agree on the next steps as a team.

Search within video

Search the full text transcript of any video and find the exact moment you’re looking for.

Presentation mode

Present insights on the big screen with a beautiful presentation mode.

Public link

Share insights with external stakeholders by sending them a public access link.

Import

Import data from Google Drive, a CSV file, or drag and drop to upload files directly.

Export

Download your project data as a PDF or CSV file, and download files in their original format.

Zoom

Import your Zoom cloud meeting recordings and transcribe in a just few clicks.

Google Drive & Meet

Import your files from Google Drive, including Google Meet recordings.

Zapier

Connect thousands of apps to create workflows, import, and export data with Zapier.

Research data under lock & key

Dovetail is built on a modern cloud infrastructure utilizing world-class vendors like Amazon Web Services to ensure the safety of your data.

Visit security page

Democratize customer understanding

Empower everyone in your organization to discover research, remix existing research, and share their own customer stories.

Uncover and categorize themes across projects

Search within your repository and create cross-project reports on important themes or learnings, such as a specific persona, a feature set, or product usability concerns.