It’s home, for your customer insights
Help your teams access the customer insights they need with a secure, searchable research repository.
Get compounding value from research
Move your organization beyond repetitive onboarding, unnecessary rework, and gut feel decisions.
Highlight critical research findings and present recommendations that influence decisions.
Search and filter insights to narrow in on the exact information that you need.
Continuously share insights with your organization to encourage a customer-focused culture.
All your research findings in one place
No matter where your insights, reports, or presentations came from, they all have a purpose-built home with Playback.
One place for your research observations
Keep all your outputs together with unlimited storage for PDFs, presentations, images, videos, and more.
Effortlessly import all your data
Whether you’re dragging from your desktop or using cloud storage integrations like Google Drive, you can import materials from anywhere.
Simple, beautiful research reports
Create punchy stories explaining your findings. Simple templates reduce complexity for non-technical stakeholders.
Find the research that's relevant to you
Search deeply within your files' content to uncover past research, reports, and insights.
Past and secondary research at your fingertips
Use our powerful search to look within your repository and locate the exact evidence you’re looking for.
Categorize stories and files into searchable topics
Let stakeholders quickly find relevant content themselves, rather than tapping you on the shoulder or skipping research entirely.
Share stories that inspire action in your organization
Let your users speak for themselves with engaging, video-enabled reports. Share findings which influence product and strategy decisions.
Findings that find you
Receive real-time discoveries, updates, and comments right in Slack. With rich previews, anyone in the organization can stay updated where they already work.
Prove the value of your research efforts
Know that your research findings have the impact and reach they deserve through aggregated and personalized insights.
Understand the impact of your research
Assess your influence with intuitive analytics. Recognize your popular findings, contributions, and learn how your stakeholders engage.
See who is engaging with your research
Identify which teammates viewed your stories. Start conversations about your research with comments and mentions.
Being able to have a source of truth and get everyone on the same page quicker is an absolute game changer for someone like a product manager whose entire role revolves around that.
Matt Hinds, Product Manager at SafetyCulture
Get your organization closer to the customer
With unlimited free viewer accounts, everyone in your organization can engage with customer stories to build empathy. Only pay for those who conduct research.
See pricing
Stories
Create shareable stories with references to quotes, highlights, and videos across projects.
File storage
Store images, videos, and documents directly or within notes.
Global search
Search the full text of research data and insights across all projects in your workspace.
Import
Import data from Google Drive, a CSV file, or drag and drop to upload files directly.
Free viewer accounts
Invite unlimited stakeholders and others to view research data at no additional cost.
Customizable repository
Personalize your workspace by setting a logo, a theme, and a custom home experience.
Flexible editor
Tell a compelling narrative with multi-column layouts, videos, images, and sticky notes.
Read receipts
See which of your teammates have viewed your stories with read receipts.
Templates
Establish conventions for customer interviews, usability testing sessions, and more.
Email and Slack sharing
Share stories and files within your organization over email or via our Slack integration.
Comments
Discuss research data and insights, and agree on the next steps as a team.
Export
Download files and findings directly to your desktop in their original format
Keep your data safe, secure, and compliant
We enable thousands of organizations to better understand their customers with a platform trusted by Fortune 500 companies.
Manage and control access to data
Configure permissions for individual projects to limit which roles and users have visibility of research data.
OpenID-based SSO
Single sign-on support via OpenID Connect, available in leading identity providers.
Encryption in transit & rest
All data is encrypted in transit via TLS 1.2 and at rest with AES-256 encryption.
Project access control
Control who can manage, view, and edit projects with granular project permissions.
JIT provisioning
Leverage domain-restricted sign up to provision user accounts as they need access.
Managed users
Ability to provide and revoke access to roles, and manage active user sessions.
Domain allowlisting
Restrict user provisioning to verified email addresses at your approved domains.
SOC 2 Type II
Established mitigation of risks related to security, availability, and confidentiality.
GDPR-ready
Dovetail adheres to the EU’s GDPR legislation on storage and deletion of user data.
Set up your repository now, find a plan later
All the basics
Great for setting up your repository
Free
Usage
Features
Admin and security
Support
Playback Pro
For when you’re ready to scale
$8
USD / month
Billed monthly
Usage
All the basics, plus
Features
Admin and security
Support
All the basics
Great for setting up your repository
Free
USD / Month
Billed monthly
Playback Pro
For when you’re ready to scale
$8
USD / Month
Billed monthly
Usage
Features
Admin and security
Support
Build your research repository today
