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Users report unexpectedly high data usage, especially during streaming sessions.
09:46AM24 Sep, 2024Users find it hard to navigate from the home page to relevant playlists in the app.
11:32AM9 Mar, 2024It would be great to have a sleep timer feature, especially for bedtime listening.
15:03PM13 May, 2024I need better filters to find the songs or artists I’m looking for.
4:46PM15 Feb, 2024It would be really great if there was a way to group all of my favourite songs and make it easy to share with my friends.
2:06PM24 Nov, 2024Users expect consistent access to high-quality audio streaming, but it's often unavailable.
13:30PM3 Oct, 2024We bring all your customer data into one intelligent, searchable location. Unleash the power of collective customer knowledge. Connect the dots across teams and tools. Finally, the full picture of your customer.
What are the topTop user pain points?
The music app disappoints users with confusing UI, poor personalized recomendations, limited accessibility options, and a lack of engagement features.[1] It’s difficult for users to navigate through the app, find relevant music and artists, adjust fonts[2] and screen options, and share content with friends.[3]
Roy Olende
Head of UX Research
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Becky White
Design Researcher
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Users report unexpectedly high data usage, especially during streaming sessions.
09:46AM24 Sep, 2024Users find it hard to navigate from the home page to relevant playlists in the app.
11:32AM9 Mar, 2024It would be great to have a sleep timer feature, especially for bedtime listening.
15:03PM13 May, 2024I need better filters to find the songs or artists I’m looking for.
4:46PM15 Feb, 2024Get started for free
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