Save new Freshdesk tickets as Dovetail notes

Sync data between Freshdesk and Dovetail with an automated workflow. You’ll need to create a free Zapier account to set this integration up.

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About this integration

Collecting customer feedback, feature requests, and support tickets through Freshdesk help desk tool? This Zapier integration is for you. Automatically create notes in Dovetail for new Freshdesk tickets, and keep your customer feedback and user research in one place. Use Dovetail to add tags and highlights to your customer feedback, and discover patterns and insights across different data sources.

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Usability testing analysisCustomer interview analysisNet Promoter Score analysisSurvey response analysisSupport ticket analysisRemote user research

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