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Last updated July 1, 2017

Dovetail lets you run research projects to collect answers to your questions.

It works like this: You create a project with some questions. You then provide your own list of participants and their contact information (email or phone number). The participants are sent your questions via email or SMS, which they answer by replying. Their answers are stored in Dovetail for you to read and analyze.

It’s on you to make sure the participants know they are enrolled in your project and any incentives are arranged between you and them.

It is Dovetail’s policy to respect your privacy regarding any information we may collect while operating our website. Accordingly, we have developed a Privacy Policy in order for you to understand how we collect, use, communicate, disclose, and otherwise make use of personal information, available on our website.


Website Terms of Use

1. Website and Terms

This website is owned and operated by Dovetail Research Pty Ltd (ABN 84 615 270 025), its successors and assignees (referred to as “we” or “us”). It is available at: dovetailapp.com (Site) and may be available through other addresses or channels.

These Terms of Use (Terms) govern you, the person, organisation or entity that accesses and/or uses our Site (referred to as “you”) and form a contract between you and us if you access our Site. Please read these Terms carefully. If you have any questions, please contact us using the contact details below. Your use of the Site indicates that you have had sufficient opportunity to access these Terms and that you have read and accepted these Terms. You should immediately cease accessing and using this Site if you do not accept these Terms.

2. Information

The information, including statements, opinions and documents, contained in this Site (Information) is for general information purposes only. It does not take into account your specific needs, objectives or circumstances, and it is not advice. Any reliance you place on the Information is at your own risk. Before acting on any Information, we recommend that you consider whether it is appropriate for your circumstances, carry out your own research and seek professional advice, where necessary.

3. Amendment

The Information and Terms may be amended without notice from time to time in our sole discretion. Your use of our Site following any amendments indicates that you accept the amendments. You should check the Terms regularly to ensure you are aware of any changes, and only proceed to use the Site if you accept and will comply with the new Terms.

4. Your warranties

You warrant to us that you have the legal capacity to enter these Terms and form a contract, and that you have read and understood these Terms, before using the Site.

5. Licence to use the Site

We grant you a non-exclusive, royalty-free, revocable, worldwide, non-transferable right and licence to use the Site for your use, without resale, in accordance with these Terms. All other uses are prohibited without our prior written consent.

6. Licence to use our Materials

We enable you to conduct research projects via the Site, per the methods described on the Site. This may include creating a list of questions, uploading a list of participants (including their contact information) onto the Site, and forwarding the list of questions to your nominated participants via email or SMS. All answers are stored on the Site for you to access, read and analyze.

In order to conduct research projects on the Site we will make information, materials and/or software available to you (Materials). We grant you a non-exclusive, revocable, worldwide, non-transferable right and licence to use the Materials for your personal, non-commercial use, in accordance with these Terms. All other uses are prohibited without our prior written consent.

7. Prohibited conduct

You must not:

(a) Use the Site for any activities, or post or transmit any material from the Site:

(b) Interfere with or inhibit any user from using the Site;

(c) Use the Site to send unsolicited email or SMS messages including, but not limited to spam;

(d) Attempt to or tamper with, hinder or modify the Site, knowingly transmit viruses or other disabling features, or damage or interfere with the Site, including but not limited to the use of trojan horses, viruses, or piracy or programming routines that may damage or interfere with the Site; or

(e) Facilitate or assist a third party to do any of the above acts.

Our Site and Materials contain material which is owned by or licensed to us and is protected by Australian and international laws, including but not limited to the trademarks, trade names, software, content, design, images, graphics, appearance, layout and look of our Site and Materials. We own the copyright which subsists in all creative and literary works displayed on the Site and in our Materials.

You agree that, as between you and us, we own all intellectual property rights in the Site and Materials, and that nothing in these Terms constitutes a transfer of any intellectual property rights. Your use of the Site and Materials does not grant you a licence to, or act as a right to, use any of the intellectual property, whether registered or unregistered, displayed on the Site or Materials without the express written permission of the owner.

You must not breach any copyright or intellectual property rights connected with the Site or Materials. This includes but is not limited to:

(a) altering or modifying any of the code on the Site or the Materials on the Site;

(b) causing any of the material on the Site to be framed or embedded in another website;

(c) decompiling or reverse engineering, including attempting to decompile or reverse engineer, any software contained on the Site;

(d) undertaking or attempting to undertake any act which would otherwise constitute an infringement of our moral rights;

(e) transferring the Materials to a third party or mirroring the Materials on another server; or

(f) creating derivative works from the content of the Site or the Materials.

9. Privacy

We are committed to protecting your privacy and the privacy of your participants. Please read our Privacy Policy which is available on the Site. By agreeing to these Terms, you agree to accept our Privacy Policy.

10. Your Data

You own Data that you enter whilst conducting research projects via the Site. We have no responsibility nor liability for the accuracy or completeness of the Data.

11. Third party information

The Site may contain third party information, including but not limited to user comments, guest articles and advertisements (Third Party Information).

We do not control, recommend, endorse, sponsor or approve Third Party Information, including any information, products or services mentioned in Third Party Information. You should make your own investigations with respect to the suitability of Third Party Information for you.

This Site may contain links to websites owned by third parties (Third Party Sites).

We do not control, recommend, endorse, sponsor or approve Third Party Sites, including any information, products or services mentioned on Third Party Sites. You should make your own investigations with respect to the suitability of Third Party Sites for you.

13. Reservation of rights

We reserve the right to amend or delete visitor comments, our Materials, Third Party Information and/or Third Party Sites, and to block any user, if we believe that there is a violation of these Terms, or for any other reason, in our sole discretion.

14. Delays and outages

We are not responsible for any delays or interruptions to the Site or Materials. We will use commercially reasonable efforts to minimise delays and interruptions. We cannot warrant that the Site or Materials will be available at all times or at any given time. We may amend the Site or Site features at any time. We may discontinue the Site in whole or in part, on reasonable notice to you. We are not responsible for any loss, cost, damage or liability that may result from our discontinuance of the Site.

15. Limitation of liability

To the extent permitted by law, we exclude all liability for any loss, damage, costs or expense, whether direct, indirect, incidental, special and/or consequential including loss of profits, suffered by you or any third party, or claims made against you or any third party which result from any use of or access to, or any inability to use or access, the Site or Materials. To the extent permitted by law, we exclude all representations, guarantees, warranties or terms (whether express or implied) other than those expressly set out in these Terms, and the Australian Consumer Law to the extent applicable.

16. Disclaimers

The Site and Materials are provided to you without warranties, express or implied, including but not limited to implied warranties of merchantability and/or fitness for a particular purpose. We do not warrant that the functions contained in any material on the Site or your access to the Site or Materials will be error free, that any defects will be corrected, that the Site, Materials or the server which stores and transmits material to you are free of viruses or any other harmful components, or that the Site or Materials will operate on a continuous basis or be available at any time. While we endeavour to keep the Site, Materials and Information up to date and correct, we make no representations, warranties or guarantee, express or implied, about:

(a) the completeness, accuracy, reliability, suitability or availability of any Information, images, products, services, or related graphics contained on the Site or in the Materials for any purpose;

(b) Third Party Information; or

(c) Third Party Sites.

You read, use, and act on information contained on the Site, in the Materials, Third Party Information and/or Third Party Sites, strictly at your own risk.

17. No guarantee of outcome

You acknowledge and agree that in making the Materials available to you, we do not and cannot guarantee that you will obtain a particular result and/or outcome.

You acknowledge and agree that you are solely responsible for obtaining participant’s consent when disclosing their information to us and informing participants that they are enrolled in your project including, but not limited to, informing them of the scope, ambit and purpose of your project. To the fullest extent permitted under law, we disclaim all liability in this regard.

19. Participant arrangements

Any arrangements you enter into with the participants of your project for the provision of goods, services or incentives is a matter between you and each participant. We are not a party to any such arrangements and disclaim all liability in this regard.

20. Indemnity

By using the Site or Materials, you agree to defend and fully indemnify and hold us (and our officers, directors, employees, contractors and agents) harmless from and against all claims, actions, suits, demands, damages, liabilities, costs or expenses (including legal costs and expenses on a full indemnity basis), including in tort, contract or negligence, arising out of or connected to:

(a) your use of or access to the Site or Materials;

(b) any breach by you of these Terms; or

(c) any wilful, unlawful or negligent act or omission by you.

This defence and indemnification obligation will survive these Terms and your use of the Site or Materials. These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by us without restriction.

21. Breach

You may only use the Site and Materials for lawful purposes and in a manner consistent with the nature and purpose of the Site. By using the Site or Materials, you agree that the exclusions and limitations of liability set out in these Terms are reasonable. If you do not think they are reasonable you must not use the Site or Materials. We reserve the right to remove any and all content found to be in breach of intellectual property rights, including without limitation copyright, or which in our opinion is deemed inappropriate and/or illegal. If you breach these Terms, we reserve the right to block you from the Site and to enforce our rights against you. If we do not act in relation to a breach of these Terms by you, this does not waive our rights to act with respect to subsequent or similar breaches of these Terms by you. All rights not expressly granted in these Terms are reserved.

22. Exclusion of competitors

You are prohibited from using the Site and Materials, including the Information, in any way that competes with our business. If you breach this term, we will hold you responsible for any loss that we may sustain, and hold you accountable for any profits that you may make from non-permitted use. We reserve the right to exclude any person from using the Site, Materials and Information, in our sole discretion.

23. Enforceability

If any provision of these Terms is found to be illegal, invalid or unenforceable by a court of law, then the provision will not apply in that jurisdiction and is deemed not to have been included in these Terms in that jurisdiction. This will not affect the remainder of these Terms, which continue in full force and effect.

24. Further assurances

Each party must, at its own expense, do everything reasonably necessary to give full effect to these Terms and the events contemplated by them.

25. Termination

These Terms are effective until terminated by us, which we may do at any time. If we are required to terminate your account on the Site, we will notify you before we terminate your account on the Site. In the event of termination, all restrictions imposed on you by these Terms and limitations of liability set out in the Terms will survive.

26. Disputes

You agree to use your best endeavours to use mediation and negotiation to resolve any dispute arising out of or relating to these Terms, prior to resorting to an external dispute resolution process. Please notify us in writing of any dispute you may have.

27. Publicity

You consent to us stating that you have used our Site and Materials to undertake research, including but not limited to mentioning you on our Site and in our promotional material.

You may opt out of this by emailing us at hello@dovetailapp.com.

28. Jurisdiction

Your use of the Site and any dispute arising out of your use of it is subject to the laws of New South Wales and the Commonwealth of Australia. These Terms are governed by the laws of New South Wales and the Commonwealth of Australia and subject to the exclusive jurisdiction of the courts operating in New South Wales. The Site may be accessed throughout Australia and overseas. We make no representation that the Site complies with the laws (including intellectual property laws) of any country outside Australia. If you access the Site from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the Site.


For questions and notices, please contact us at Dovetail Research Pty Ltd (ABN 84 615 270 025), email: hello@dovetailapp.com.